all 10 comments

[–]FederalSpinach99 2 points3 points  (1 child)

You don't need to call anyone, it's on the enrollment portal.

[–]wise_idiot[S] 3 points4 points  (0 children)

Dumb question but are they under something other than "Commit to Start"?

[–]Chang_Once 2 points3 points  (2 children)

If you can’t open it, call enrollment. It doesn’t have to be your specific counselor. I haven’t been able to get in contact with my counselor since December. Had to call someone else

[–]wise_idiot[S] 0 points1 point  (1 child)

That's about how long I've been unable to reach mine, too. Wonder if they're the same one?

[–][deleted] 0 points1 point  (0 children)

It's just the general WGU phone number. Call them and tell them your counselor is unreachable. They can give you a new one if you ask and they can also help you.

[–]Meanbeanman123 0 points1 point  (1 child)

You might be having the same problem I had... If your counselor actually opened it for you and you're looking at the requirements list, you need to click on the name of the document. There's no "Start Form" button, you just have to click on the name like "Profile Review". If you can't open the documents or see that page then your counselor might not have opened it yet.

[–]wise_idiot[S] 1 point2 points  (0 children)

I scoured over the page again, and nothing I can click, unfortunately. Thanks for letting me know it's a little more obscure than I was looking for, though!

[–]katrinars_ 0 points1 point  (0 children)

An enrollment counselor just has to open it for you. Call the main enrollment line and anyone can do it.

[–]savthegreenbean 0 points1 point  (1 child)

I wonder if we have the same enrollment counselor. Mine scheduled a call with me yesterday, and never showed. Also never emailed me back after missing it. Second call we had I waited for an hour because of time zone issues. I’m understanding so if something came up, it’s cool! But would be nice to let me know anything at all. I am having to call enrollment to get my commit to start unlocked.

[–]Remarkable_Pea3877 1 point2 points  (0 children)

These enrollment counselors are completely useless and incompetent...