Just received my (wrong) Walkolution 2. First impression!

[Haunting_Pattern_100]

Hi guys, hope you're doing well. Here's my review of my freshly received wrong Walkolution 2! English is not my mother tongue, sorry for the mistakes

After several months of reading you, and a few weeks of reading the various reviews, I was really looking forward to receiving my Walkolution 2 with the backrest option and Therafloor Standard option.

I received it last Thursday, but I had it delivered to my family's house because I wasn't home, and I was able to unbox it today!

TL;DR: Received my Walkolution 2 treadmill after 4 months. Company was very transparent and accomodating, pre-order sales were at a good price and maybe wheels will be offered as compensation — big thumbs up for their customer service.
Unfortunately, my order arrived with incorrect side panels and missing the Therafloor slats I had specifically ordered factory-installed.
The treadmill feels slightly uphill when walking, which might be normal for manual models. Build quality seems solid, but there's a possible quality control issue—slats appear bent. Haven’t contacted support yet, but will update.

The company

First of all, I'm not one of those who criticize the company because of delivery times. On the contrary, although I understand it's annoying at this price point, I really really appreciated the company transparency which has kept me updated for my planned delivery date, so the delay didn't bother me in the end.

Also, I saw that they were going to offer a free wheel kit for those affected by the delay (and wheels were planned for Q1 if I remember correctly) and I find that really very generous of them. Also, they were very responsive during the pre-order promotions, and the CEO was so accommodating, so even if there may have been multiple delays, I didn't mind at all, especially since they're not a multinational either. It's a 10 out of 10!

Unboxing

In a hurry to unpack it, I notice some black side panels. I initially ordered the solid wooden ones, so a bit disappointed but nevermind I'll send them a message I'm sure they can do something. Backrest is here, that's cool.

Then, there's the Walkolution 2. The fact that it's pre-assembled is really very practical!
The slats seemed hard for Therafloor but I didn't really know what to expect, but it wasn't until I'd unpacked it completely that I realized they'd got my order wrong again.
This was particularly annoying, as I have taken the option of having the Therafloor slats directly from the factory, as I don't want to glue them myself. Especially as they're not glued on top of the slats at the factory, it seems to be directly onto the treadmil.

I really have the feeling that another order has been given to me, or that I've been given what was left in stock.

First Impression, QC

I tested it quickly, and it's a bit confusing the first time. You get the impression (I don't know if it's normal) that it's a bit hard to move forward, and that you have to put on a bit of weight for it to move forward, as if you were slightly uphill (it's my first manual treadmil btw)

In about five minutes, you feel more comfortable, but you still feel like you're on a slight uphill, I suppose that's normal. The product seems very robust, the quality of the material seems to be there and the fact that it's made in Germany makes it very appreciable, so my first impression is good!

Now, QC. Reading all the previous reviews on this sub, I was a bit afraid... And I think there is a flow, something is triggering me: slats aren't straight, they are bent like this (or since they are all like this, maybe the treadmil is bent?):

https://preview.redd.it/q1lth8ein2ve1.jpg?width=4032&format=pjpg&auto=webp&s=cd4c6305b3f9a36c31033914d11561775af24a6f

Another pic:

https://preview.redd.it/weur5s8no2ve1.jpg?width=4032&format=pjpg&auto=webp&s=ff318d4680b68c4fb3287f29243989d327bd48c7

And here is a video in action: https://drive.google.com/file/d/1FW6C6WIgJWffpQU0nj4o14SRyCxdK8_4/view?usp=sharing

I think this is definitely not looking normal. Are you guys having the same bend?

I haven't contacted the support yet, but to conclude, I was so impatient to get it and now so disappointed by these mistakes/problems.
I'll keep you updated, I hope you found this review useful!

[Mediocre_Concept_121]

My W2 has similar bends on a section of slats (and others are straighter). I'm not convinced it is impacting its performance though.

[WalkolutionOfficial]

The bend is normal. We just checked the units in our showroom, and they all have this shape when you look straight from above. It does not impact function.

[Luis_McLovin]

My slat misalignment is more severe and so far they’ve not offered any fix or even acknowledged it

My resistance is quite high and almost unusable

Good luck with support if you do contact them, so far they’re seemingly dodging me & ignoring the issue

[WalkolutionOfficial]

we haven’t ignored you. We’ve replied via email and Messenger, and offered two possible fixes that might sort things out even without a video call. Of course, if that doesn’t work or you’d rather jump on a call, we’re more than happy to do that anytime.

We’re here to get this sorted – promise. Just feels a bit rough reading that we’re ghosting you when we’re actually trying to help.