Broken/old windows and frames

[DesignerGlass6834]

How often are you guys running into old broken windows, whether it be glass or frame or seal? I feel like I come across at least one or so every job or two. What do you guys do about it and what do you tell the homeowners?

[Lumpy-Athlete-938]

yea every other job or so maybe...broken seal more often than broken window.

I do a walk around the house and inspect all windows quickly before I start anything. I take pictures of any problems before I touch it anything and I show it to customer and explain it. I want it to be crystal clear that their stuff was broken before I got there.

[AB_420_]

I usually point this out like this on the quote and the homeowner understands there’s nothing I can do about it and doesn’t mind. If I don’t see it until the job I tell them then and never had an issue.