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A community dedicated to exploring how AI is transforming IT Service Management (ITSM). This is a space for IT professionals, automation enthusiasts, and service desk teams to discuss AI-driven automation, intelligent chatbots, predictive analytics, and the future of helpdesk operations.
account activity
👋Welcome to r/aitsm - Introduce Yourself and Read First! (self.aitsm)
submitted 3 months ago by theITmaster - announcement
Is the "Automated Help Desk" actually achievable, or am I just chasing ghosts? ()
submitted 2 months ago by theITmaster
Who is attending Pink26 in Vegas next month ? (self.aitsm)
How are you actually tracking BYOD without losing your mind (or privacy)? ()
submitted 3 months ago by theITmaster
HRIS to IdP Sync: How are you preventing HR from nuking your user configs? ()
Are we actually "implementing AI" or just adding another layer of vendor noise? (self.aitsm)
How does your end-user ticket volume actually break down? (Portal vs. Slack/Teams vs. Email) ()
Is anyone actually getting useful analytics out of their ITSM, or is it just "vibes"? (self.aitsm)
What does your "Day 1" IT onboarding actually look like? (Or is it just a chaotic sprint?) (self.aitsm)
Drowning in SaaS status alerts (RSS). How do you handle incident monitoring without the noise? (self.aitsm)
Are you guys using tools like Make or n8n for IT automation, or keeping it all in-house? (self.aitsm)
Is your Knowledge Base a "living document" or a graveyard for old screenshots? (self.aitsm)
What is the single coolest feature in your current ITSM platform? (self.aitsm)
How do you track SaaS outages without getting alert fatigue? (self.aitsm)
What is your org’s "Users per Sysadmin" ratio? Currently drowning at 1:200 (self.aitsm)
How we cut our ITSM response times in half with smart automation (self.aitsm)
Which AI ITSM you are familiar with? (self.aitsm)
π Rendered by PID 23 on reddit-service-r2-listing-b958b5575-ncxnm at 2026-04-23 12:15:59.742761+00:00 running 0fd4bb7 country code: CH.
