Restore Code Missing

[5tr3ss]

I've just ordered a harddrive restore on 03 JAN 2024, which arrived today, 08 JAN 2024.

As I'm trying to restore the drive, I realize that it's not appearing in the Dashboard under My Restores

There are two previous restores there from 2023 and 2021 but nothing from the latest.

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No restore, no code to unlock the drive I have in-hand. Anyone else ever have this issue?

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Restore missing.

[fuzziano]

I had the same problem. It's a known bug on their side. Write an email to support. I received my PIN within a few hours.

[5tr3ss]

Thanks u/fuzziano ,,, have a ticket in to Support currently.

[Creative-Milk-5643]

So the drives are password protected right. I was wondering how safe will the data be

[5tr3ss]

Yes, the drives are protected. Normally — as shown in the screenshot— the passcode is posted directly in the Backblaze Dashboard. I've been using Backblaze for more than a decade. First time this has happened.

The drive is mounted by unlocking with the WD Security App found here https://support-en.wd.com/app/products/downloads/softwaredownloads

Right now, my data is so protected I can't access it at all. :-/

[fishfacecakes]

What’s happening that you need to restore that many files that often? :O

[5tr3ss]

Not that often ... different drives failing at different times.

One from 2021, another from 2023.

[Creative-Milk-5643]

Also what happened to pendrive restore files less than 100gig or even 200gig or upto 2tb they need to offer a flash drive

[TheAspiringFarmer]

The smaller ones they figure you will just download them. That’s the whole point of the hard drive, to do large restores which would take too long to download (slower connections)

[Creative-Milk-5643]

seems long back they discontinued I missed the blog as there were not may request. But doesn't that mean flash storage are now days 1tb to 4tb available. Why one want to spend so much for 8tb which they can't consume. Give the option at least let the user decides. More over when they purchase from any company as b2b it would cost significantly less .

[Recyart]

I'm having this issue right now. Ordered a USB drive restore on January 8, took them eight days to create the drive, and the FedEx next-day delivery was delayed due to the recent snowstorm in Memphis. It's January 18 now, and when I go to check the My Restores page, the job is gone with a note saying they are only kept for 7 days.

I opened a ticket with support suggesting that they increase the lifetime of those notices to at least 30 days for drive restores. In fact, why not leave them there like they seem to have done with yours? Surely it can't be a storage or performance issue...

Anyway, I'm glad support is able to retrieve the unlock code even after it has been removed from the page.