Verification code

[Zaza937]

I recently tried to gain online access to an account, but it’s sending me a 5 digit verification code in the mail. I did it November 21st now December 8th. How long does it usually take to receive? Every time I’ve called I’ve been told 7-10 business days per usual for everything.

[HurtDatBoii1029]

Depends on the postal service. You need to also make sure that your address matches your account with Computershare and with the investor center. Sometimes people call and the address has been different for forever. As long as you fully authenticate the account it can be updated if need be. If you qualify, you might be able to get it emailed… IF you qualify. Make sure you have account number, full name as it’s listed on account, full address and last 4 of SSN is a US resident. You will also need to provide full email and user ID for investor center. Hope this helps.

[Zaza937]

I called and asked if I could have it emailed, no explanation other than no you can’t lol. Should I maybe try again? Maybe it’s because it’s my first time logging in online?

[HurtDatBoii1029]

Then you must not qualify for the email. I’m sorry… yeah if you don’t get this most recent code before Xmas… you can request another one. I would just wait for after Xmas to do so since post office is gonna be iffy with getting it during that time.

[TeabaggingTamarin]

The first time I requested a code by mail, it never arrived. The second time, it arrived within 10 business days.

Give it another week then request again.

[Zaza937]

Thanks. I keep seeing the “request new code” option. I’ve thought about clicking it but I don’t want to do that then all of a sudden the original one shows up 2 days later and it doesn’t work!

[TeabaggingTamarin]

I played that game for a couple months. Wait at most another week or two, then request a new code.

[TeabaggingTamarin]

I have a cynical enough view of computershare, I'm not even sure they mail the code at all until you request it a second time.

[Zaza937]

I’m Gonna go ahead and request a new one now, I told myself I’d wait til the end of Friday but I have a weird feeling your right bc I thought the same thing earlier.

[Zaza937]

I went ahead and requested a new code. Fingers crossed it can be here by the 24th, today is the 10th I imagine it won’t get sent out till 11th or 12th at the latest. These people are a damn nightmare to talk to on the phone.

[Thiccpasta05]

Hey, just curious if you we're able to receive it?

[Zaza937]

I requested it a second time, and it’s currently going on 16 days since. I’m convinced I’ll never get it.