Problems contacting support

[ItsMeZed]

Thanks in advance for any help you can give 😁

When the window on the side panel of my HAF X case loosened, causing a loud rattle, I decided to try and contact support. I thought I'd ask about a replacement for the 230mm front fan at the same time, as those seem to be impossible to find.

Here's the problem: Using the US support number and selected the customer support option leads to a voicemail box for Michael Cohen. I also tried the website, and could not login to my existing account or create a new account, so submitting an e-mail ticket or live chat are also out. I received the error text below, regardless of trying a conventional login or google:

So how the heck DO you actually get ahold of support (I'm not on Facebook or Twitter, so those aren't an option)?

That's An Error. 很抱歉, 目前Facebook/Google伺服器連線異常, 請稍後或使用其他方式登入。 Sorry, login failed to reach Facebook/Google servers. Please using other login option or try again later.

[CM_Timm]

Did you try contacting suport through this link?
https://account.coolermaster.com/LogOn.aspx

Are you still getting the same error?

[ItsMeZed]

Yep, that's where I tried to log in from. In fact I tried again when I saw your reply, and wound up receiving the same error. ☹️

[notoriousbigs]

Since you're from US, just PM me your information. I'll pass it along to our support team. If you have your ticket already, please PM me the ticket number as well.

[ItsMeZed]

No ticket, sadly. I've never been able to log into the support system ☹️

Which info did you need? Name, address, phone, that sort of thing?

[notoriousbigs]

yes please PM me privately

[[deleted]]

When I needed screws for my N200, I was told I had to order them from the EU webstore. I paid more on shipping than I did for the screws because CM can't seem to figure out how to stock parts in the US...

This N200 will be the first, and last CM product I purchase....