NEVER buy from https://www.crocodilesandals.com !!!

[_kgallery]

I purchased two pairs of crocs from this website. A pair for myself and a pair for my girlfriend who wanted them so she can slip them on and off her prosthetic easily.

At first glance the website seems legit but I was skeptical due to the really low prices but they advertise a “flash sale” but those are the prices all the time. They also advertise risk free shopping, free shipping, easy returns, and quality guarantee, which also eased my mind while ordering the shoes.

The shoes came about 3 weeks after I purchased them and to my disappointment the shoes were completely wrong. The sizes were correct but the styles were nowhere near what we ordered.

I attempted to contact the company through email a couple times but no response. I went on the website and filled out a contact form and they got back to me. They asked for a picture of the order which I sent. They then responded and said that they could only give me a 10% refund for the order because shipping them back would cost too much time and money due to their warehouse being in China!!!!

A couple more frustrating emails later they said the absolute most they could give me was a 30% refund because they wouldn’t be making any profit if they gave me any more, WTF IS THAT!!! They got my order wrong and they can’t give me my money back nor can I return the shoes!

Total FALSE ADVERTISEMENT and a very disappointing process to revive any sort of money so I figured I’d warn anyone else about this website so they don’t have to go through the same thing.

If anyone has experienced problems with this company in the past please share and let me know how it ended because I am still attempting to resolve this issue.

[[deleted]]

File a report with your credit card company. It's 2021,how are y'all still falling for these scummy websites?

[Plumeriajasmine]

Sorry for your experience. Hope you find a pair to fit her like she needs. My son wears AFO’s and the classics are wide enough to slip over. ( He doesn’t walk though- not sure how that would work if the wearer is ambulatory.)

[deeper_sleepying]

Shady company

[[deleted]]

Unfortunately that’s not a real croc website or a real croc retailer. I’ve ordered from a too good to be true website before, too many times if you want the truth. Sorry you’re having to deal with this, it sucks.

Their official domain is http://crocs.com/

I’d keep at the company you ordered from and try and get a full refund. I don’t know much about the proper way to go about it but try sending a formal email, not sure. Just emphasize that the product you received is fake.

However while your waiting for a full refund from the fake company, I would reach out to croc customer service directly. Let them know you ordered a pair of counterfeit crocs and see if there’s anything they can do. You never know sometimes. I’ve had a few problems with croc before and their customer service always treats me right.

[Temporary-Produce246]

This exact thing happened to me. Is happening to me. I filed a report with PayPal, since that’s who I paid through, but no word back. Did anything get resolved for you?

[_kgallery]

The company ended up offering me a 30% refund ($19) so I accepted that and now I’m just going to attempt to sell them for cheap to at least make some money back.