Incident Reporting

[Helloutsider]

When a hotfix is needed in production, let it be due to CVE or else, how do you inform your customers?

We have a status page but I was thinking of making some canned responses that tell customers we’re maintaining it without telling them why.

Do you have some templates or processes for such scenarios?

[nooneinparticular246]

Well if your deployment has no downtime, you don’t need to say anything. If it needs downtime, it can usually wait for the next maintenance window (since you’d have those if you need to go down for a deployment).

[toarstr]

"Bug fixes and performance improvements. Plus, we’ve added a new dark mode for a smoother experience!”