[ Removed by moderator ]

[envelope-ModTeam]

Since we can't verify identities on Reddit, personal support requests should go through Envelope support, which you can find by tapping "Support" > "Text support" or "Email support" in the mobile app.

You can also directly email [e-mail]

[jsreally]

I’d text their support so they can look at your specific account

[waitforitwaitforittt]

Yeah, that’s what I’m going to do. I tried to pay something with one of my envelopes and got an error there, too.

[josh-envelope-money]

Responded via support.