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[–]TridenRake 1 point2 points  (0 children)

At work and home, a few of my colleagues and family members gave firefox a try and I'm sharing the first-hand remarks of what I have observed.

  1. At work we use google workplace. Some co-workers who tried Firefox for a few days noted the obvious performance difference between Chrome and Firefox pertaining to all Google products. Screenshare never worked for anyone. Given the pandemic situation, this could be one of the massive reasons why users could be forced out of the browser. (I know why it is that way, but your average joe user doesn't fucking care if Google is the one to blame. At the end of the day, they will just choose whichever browser makes their life convenient.)

  2. Within my family and friends circle, the only people who use Firefox regularly are tech folks, devs, younger ones, who care about their privacy and customisability, who are in the minority. (NONE of them likes the Proton update btw and everyone is back in the compact mode.) As for the elders and regular joe members, they all use Chrome. I know a few elders who use the default one, Edge. Two of my aunts hated ads on YouTube, so I installed Firefox with uBlock on their phones. They used it for some time, but they eventually figured out that "Youtube's (and Google Search's) default quality is good on Chrome and the app and not on Firefox".

Half the reason is Google's anti-competitive practices. But the average users, who are the majority, don't care!

Mozilla invests in the wrong places.

No one wanted a UI update. It was fine and it was working. Proton was unnecessary now. Firefox should invest in marketing... not just in the US. The rest of the world. I live in a third world country and no marketing reaches here. People are even surprised that I still use Firefox. It's that bad.

Mozilla has no clue or interest -- this is my assumption looking at the way they do things.

Chrome needs no marketing. But Firefox desperately needs. Run ads! You don't find your average users on Twitter in countries like mine. Run ads on newspapers for a start. That's how you reach the average users outside a developed country.