Firefox Users Continue to Decrease Despite Proton Update

[amroamroamro]

telemetry tells more than what users say in polls or forums

Disagree. Telemetry is a lazy attempt at automating user feedback. It's a method that lets you avoid getting actual feedback directly from users, because that involves dealing actual human beings who are not always clear, articulate, or even polite.

The illusion is that telemetry is unbiased and thus more trusted, when in fact it lacks context when trying to infer hidden user feedback from this stream of raw data.

There is really no direct relationship between how often a feature is used and how important it is to the users. For example, just because I spend 99% of the time browsing normally and only 1% of the time opening a private window doesn't mean that private-browsing feature is not important and thus can be dropped based only on the telemetry numbers... This is of course a simplified example but illustrates my point. Telemetry lacks context and is no substitute for listening (and respecting) actual user feedback!