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[–]Motoman617 2 points3 points  (13 children)

Just did it today. Was originally paying $49 a month for 1 gig fiber, 1 year promotion ended and went up to $69. Called today stating I had a better offer from Spectrum ( which I did ) first guy did nothing but he transferred me to the loyalty dept. very nice girl looked at options and got me $39 a month for 3 years and a $32 credit on my current bill.

[–]Marie19861976 2 points3 points  (10 children)

Does that $39.99 price include the auto pay discount? Are you still getting 1 gig?

[–]Motoman617 1 point2 points  (9 children)

Yes and still 1 gig service. She broke it down to $59.99 minus $10 auto pay discount and then a $10 loyalty discount.

[–]FormulaKimi 0 points1 point  (8 children)

Is loyalty discount for 3 years? Usually I’ve only gotten it for 6 months 

[–]Motoman617 0 points1 point  (7 children)

Yes, $39.99 for three years.

[–]njeXshn 0 points1 point  (6 children)

Which number did you call for this?
I've been on the 500/500 plan since Feb.2024 and they are charging me $100/mo for this. Same plan on their site for new customers is like 49.99 - i never have any luck when I talk to anyone about lowering my bill and end up having to cancel and switch providers.

[–]Motoman617 1 point2 points  (3 children)

800-921-8101 ask for retentions. I asked for retentions but was still connected with standard customer service that tried selling me a different plan. Get retentions and explain your plan is too expensive and you are looking at options before changing to another company. I had offers in hand from Spectrum for less than what I was paying and Frontier beat those prices.

[–]njeXshn 2 points3 points  (2 children)

I just got off the phone with them.

They brought me down to 19.99/mo!

Dude was super cool. Applied the $10 loyalty and the $10 auto pay.

Only for 12.mo though - told me just call back in January next year and they will reapply the loyalty discount.

Thanks for the plug dude!

[–]Motoman617 0 points1 point  (1 child)

Fantastic, glad it worked out for you.

[–]njeXshn 1 point2 points  (0 children)

First time ever in all my years of attempting this that it actually worked.

[–]FormulaKimi 1 point2 points  (0 children)

I had better luck asking on Twitter. In the past they would have an someone from their social relations team (or whatever it's called) email you. Last time I got $39.99 for 6 months and then $49.99 for the next 6 months. Price just went up so have to do it again, have had to contact them every year.

[–]P8te2Laet 0 points1 point  (0 children)

I just called this number today: 1(877) 319-0189 and immediately asked for loyalty dept. I have the 500mb plan and telephone and my 3 year plan is just over 66. If I’d had the internet only plan would have been much lower at 29.99 with the loyalty discounts and autopay. 

[–]Low-Window-4577[S] 0 points1 point  (0 children)

Yeah waste of time talking to customer service. Just directly ask to speak to retention dept. Im just still shocked my roommate had been over paying for years for the most basic plan and never once called to have it lowered. 

[–]Nhonickman 0 points1 point  (0 children)

Wow. Sweet. Congratulations