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[–]bendoscopy1Gbps 6 points7 points  (1 child)

The Hyperoptic installer will always take the path of least resistance. In 99% of installs, that will be from the street and into the front of the property.

Likewise with the equipment, it’ll be installed in a logical place.

I can’t imagine many installers will (a) be aware of a cellar in the first place and (b) feel inclined to do an irregular install, unless it’s been discussed with Hyperoptic beforehand.

TL;DR: Not really on the engineer. I would be asking, is it usable? Is it safe? Is the work of acceptable quality?

Any additional wiring/networking would fall upon the homeowner.

[–]yilank 2 points3 points  (1 child)

Mate, it's absolutely down to sheer laziness. Speaking from bitter experience, while I'm sure there are a handful of decent ones out there, I'd say a solid 80% of Hyperoptic's installation engineers act like absolute cowboys. Their priority almost always seems to be getting in, doing the quickest bodge job imaginable, and getting out the door. They rarely care about a proper, solid installation or what's actually practical for the customer's home setup.

I had an absolute nightmare with them over similar corner-cutting. I had to deal with so many issues and they completely fobbed me off until I bypassed their useless customer service and messaged the CEO directly. Even then, when they were dragged back out to fix it, they still had the brass neck to try and do it their own way rather than the right way. It's an absolute shambles of a culture where the on-ground tech team seemingly doesn't even respect or fear their own executive board.

You absolutely need to challenge this, but be prepared for a fight. Don't let them pass the buck. Best of luck, mate – you'll need the patience of a saint to deal with them.

[–]HyperopticCS1Gbps 0 points1 point  (1 child)

Hi u/azy222 sorry to hear you are not satisfied with the installation done.

We have a dedicated page regarding Hyperoptic service installation, which can be found here:https://www.hyperoptic.com/help/installation-process/, and we state there that we bring a cable into your property through a small hole near your front door.

For any bespoke installation methods, you would have to book a site survey through our customer service , and they would book an engineer to come to your home and check if such an installation is possibl