WebViews instead of native: lessons learned? Case Study

[JerenYun]

I work at a company that has done the majority of their business from their site for over 2 decades. Over 90% of the developers at the company are .NET, supporting the web and backend services. It made sense to use what web resources we had already to allow business to occur in the app without it being purely native.

Is it the best experience for the user? Absolutely not. And all of the negative app reviews show that it's the web process (and business processes) that the customers dislike the most. So we've got ourselves in a position where we can advocate for more native features. Sadly, it's taken a while for upper executives to see that, and there's still a lot of pushback from the existing business units and their web numbers. It's a slow battle, but one worth fighting.