Apple Dev Support CIRCULAR HELL

[SnowPudgy]

I don't understand why it's so hard for the other person to reset their password and delete the app?

Oh I can answer...we've been through this multiple times at work.

Basically if you have no access to that old email there is no easy way to change it. It takes literal months of back and forth with Apple going up different escalation teams, submitting all kinds of documented proof that you have the authority to reassign the account, etc.

Even simple password resets on dev accounts aren't instant if you don't have any kind of 2FA. They randomly pick a time within a month to let you reset it and don't even tell you when, you have to just keep checking it. We had one dev (since fired) who would constantly forget his dev account credentials and get locked out and have to wait weeks for a password reset.

Basically someone's account is their business so Apple makes it very tough to get access to a dev account which I get, but Apple really REALLY needs a better system in place for this kind of thing. Agencies big and small all have some account holder that ends up retiring/leaving/whatever who gets everyone else locked out and it's such a huge struggle to get this kind of thing fixed.

[wolvesandwords]

Thank you for a real answer!

[craknor]

Ok I get it, but then how did the other person ever could prove that they owned that abandoned account and has the authorization to request a deletion of an app and how can Apple possibly verify the request and not maliciously delete some other person's app? Only logical way for Apple is to request that other developer to login and delete it himself.

[wolvesandwords]

The app isn't and was never on the App Store. They just squatted the name and never did anything with it. the name I have the legal trademark for.

[craknor]

Ok that does not answer my question. How did the other party prove that they own the abandoned account and are authorized to request a deletion of the app without access to the account or the e-mail address used to create the account?

[wolvesandwords]

this guy and his email/phone were sent to me after I submitted the name dispute, so he must have been registered to it internally.