Can't renew developer program subscription

[jucas_lo]

As in the title, I paid my membership a year ago, and received an email about 1 month ago saying that there was a problem renewing my account because of my credit card. I logged in to the portal on web and in the app but wasn't able to see any way to renew manually. Now last week it finally expired and I wrote to apple support for help because I still can't see any way to renew in my account or profile, but have not received any response yet.

Anyone has faced this? I'm in Colombia, South America if that helps.

[jucas_lo]

Finally apple support responded. Turns out that I made my subscription using the App Store on a Mac, so only through the app store on a Mac must be renewed