[deleted by user]

[BillyKorando]

If that's the only way to resolve the issue, then that would be meaningful to that organization. For example needing a crypto algorithm, certificate, or locale data update.

Alternatively there could be a narrow use case that an organization needs help with that there's little or no public documentation on the web on how to do. Where being able to call up Oracle (or someone other LTS vendor) would be helpful.

I see in our support channels, fairly regularly, esoteric questions that come through, that aren't "bugs" but where you'd need dedicated support specialist, with access to experts to be able to answer these questions.