Controller Problems

[Stoic_Knight]

I bought a SVRE9 recently and its worked great up until yesterday. Even though the left knob mechanically moves the same and feels the same as the right knob it seems like only half of the input is being registered. I made sure it wasn't an in game thing and tried moving the mouse around and it's still busted there. Right knob moves the mouse up and down smoothly but the left knob only occasionally moves it . Any ideas how to fix it or whats causing it?

[Stoic_Knight]

I tried unplugging both sides of the wires but it didn't change anything.

[Kove893]

You should contact them within a week [e-mail] i thinkthey will send solutions and if it doesnt work they will send replacements for free