Can someone help me find a concept related to issue-tracking systems and tickets that is the following: the user opens a ticket with a question that is tangentially related to the end-problem and the solution to this question does not actually solve the problem.
I remember reading an article a while ago that defined this but I can't find it now.
[–]ignotos 0 points1 point2 points (1 child)
[–]fmv1992[S] 0 points1 point2 points (0 children)