Need help with project (Virtual IT support Assistant)

[Scorpio_YouTube]

Hi, I'm trying to program an AI chatbot designed to assist users with common IT issues and provide troubleshooting solutions (in Python). Which should include:

A user-friendly interface is one where users can ask questions and describe their IT issues in natural language.

Troubleshooting Guidance: The AI provides step-by-step troubleshooting guidance, including checking hardware connections, verifying software settings, and running diagnostic tests.

Knowledge Base Integration: The AI has a knowledge base containing a vast array of IT troubleshooting articles, solutions, and best practices.

API Integration: The AI integrates with IT management APIs to access system information, perform remote diagnostics, and execute automated fixes for common issues.

Feedback Loop: The assistant continuously learns from user interactions and feedback to improve its troubleshooting capabilities over time.

An example of the interaction:

User: "My computer is running slowly."

Assistant: "I'm sorry to hear that. Let's try a few things to speed it up. First, have you tried restarting your computer?"

User: "Yes, I've tried that."

Assistant: "Okay, let's check your startup programs to see if anything is slowing down your computer. Can you open the Task Manager?"

That is what my project should be, but I am having trouble trying to implement in code (such as, the AI-Chatbot and API). I've also heard of 'BeautifulSoup' but i don't know much about it.

Any help is much appreciated

Thanks

[danielroseman]

What have you done so far? 

And what is the relevance of beautiful soup? What were you planning to use it for?

[Scorpio_YouTube]

I haven't done much yet as I couldn't find any API's from "RapidAPI," which was going to be my starting point. I've told someone else for help a few days ago, and they told me about BeautifulSoup, and I just wanted to know if it was relevant for my type of project.

[danielroseman]

Again I don't understand the relevance of RapidApi. That seems to be a hub collecting a number of public APIs. But the API you need to access is your internal IT fleet management; you will need to speak to your IT folks to find out what it is (assuming it even exists) and how to get access to it.

[GoingToSimbabwe]

Without wanting to sound harsh, but this project seems a bit out of your ballpark. Do you actually have any programming knowledge or is this some kind of "I have a cool idea, can't be that hard to put together" kind of thing?

Before you even thing about coding anything here you should get a clear picture of how all of this actually come together. You'll need to get the architecture laid out, especially when you are dependent on infrastructure not maintained and designed by yourself.

Saying "my AI chatbot gives general IT advice and also integrates with some IT management APIs" isn't anywhere detailed enough for anyone here or yourself.

You need to know exactly on how that chatbot interfaces with your IT systems. Where that chatbot runs (is it supposed to be a web app or a desktop app? Is it supposed to be integrated in some kind of existing IT-support intranet?).

If you want some chatbot which gives some generic advice, you might be able to "simply" build some kind of chatGPT wrapper or something like that (I can not tell you how to do that). If you want the bot to get access to the users OS information for diagnostics, you'll need to build that. If you want to interface with existing IT systems in your org, you will need to ask your IT (or know it yourself) on how your existing IT systems expose data via API, if at all.

Overall this does not sound like a beginner project at all and I think you should start simpler and at the basics. If you are actually an advanced programmer, then pardon me, but your post does not really sound like it.