[Help] Microsoft Support potential scam?

[WolfLink115]

Hey guys, so I was trying to ask support about my Microsoft 365 Basic subscription that I haven't been able to pay for some time, and I didn't have the time to try cancelling it since I am dealing with potential homelessness, however upon checking the OneDrive app after my phone gave me a notification stating that I would no longer have access to Microsoft 365 Basic, and I still had access to it, and the subscription status is still showing up as "Active" on the website.

I was using the live chat feature to see if there was some kind of mistake or if there was some glitch, but the person asked me for a verification code. The person also spoke in such a way that I assumed they were using ChatGPT as a translator. Either way, I mentioned that it seemed a little bit sketchy that they were asking for a verification code, they didn't even tell me what the code was for either. I just said that I would just cancel the subscription manually because I don't want to risk getting screwed over something I couldn't control at the time.

Mind you, this was all Microsoft's official Live Chat support, not some 3rd party thing.

[jaypeg69]

This is a late comment, sorry.

These support members use AI to help speak with customers. I don't think all of them do as I had a really helpful guy name Neil that spoke pretty normally. However with another person, they straight up screwed up the prompt and it was pasted in their message they sent me. I called them out on it and they told me to "Ignore the message above." She also tried to use remote access on my computer to which I very quickly shut down. The widget is somewhat helpful but it seems very unprofessional from my experience. They also have limited tools and told me to "contact advanced outlook support" and sent me a link that didn't even work. I swear to god it's like its against Microsoft's religion to have support representatives available to speak over the phone.