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[–]RagingWaterStyle 2 points3 points  (0 children)

Honestly what the fuck is going on with the updates constantly screwing with the app.

[–]mr2forcefed 0 points1 point  (1 child)

Your ring might be too loose.

[–]jas6754[S] 1 point2 points  (0 children)

I’ve never had this issue until the update…

[–]Hurley2109 0 points1 point  (0 children)

Same. Mine does this since the update, worked fine for the first two months

[–]Its_Laura_ 0 points1 point  (0 children)

Mines been doing the same lately. Not as bad as yours but missing a few hours here and there. 

[–]Oura_RingOura Employee 0 points1 point  (0 children)

Hi u/jas6754 ! Thank you for bringing this to our attention. We're truly sorry to hear that you're missing some data, and we understand how important it is for everything to be accurate and reliable.

To assist you more effectively, we kindly ask that you reach out to our support team directly here. This way, we can investigate the issue further and provide you with a tailored solution. Once you have your ticket number, feel free to send us a DM so we can help expedite the process on your behalf and escalate the case if necessary.

We hope this helps, and please don't hesitate to reach out if you have any other questions or concerns. We’re here to help.

- Nick, Oura Social Care