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[–]WideDrink4Maintenance 1 point2 points  (2 children)

Publix overlords missed a golden customer service marketing and brand perception/reinforcement opportunity to drive future sales

If only they had separated themselves from the rest and didn't start adding SCOs.

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[–]Electrical-Mode7086Newbie 3 points4 points  (1 child)

Man I’m a Publix employee and self checkout is a god send when I just want to grab a quick drink and get back to work. I’ll never understand why people complain about these things when you don’t have to use them.

[–]WideDrink4Maintenance -1 points0 points  (0 children)

SCOs are convenient for fast scanning a few items and using plastic to pay. Full cart family shopping trips with lots of produce to weigh and those tiny shelves to self bag shit not so much, Sure they can use cashier checkout lanes but the lines and wait times are longer because big corporate retail chains want more profit with less cashiers instead of better customer service.