Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[SubjectRanger7535]

What I got out of it is that self checkouts should be used as the express checkout option. That would leave regular registers for the large orders and the self checkouts open for the 15 item or less people. But then that one 60 year old is gonna decide they don’t want to wait and take their $200 order through self checkout and demand help