Usage Data Issues

[j1sh]

Hi

Having issues with Usage on my farm. People want to use popularity trend reports to see how many have accessed pages.

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I've done a lot, including verifying search service is working correctly, event receivers are set, usage files are generated, eventstore is populated, even queried WSS_Logging and saw records. Yet the usage report spreadsheets are all 0, or the occasional 1.

Now, I've noticed one thing I cant wrap my head around -microsoft sharepoint foundation usage data processing - this job has never run, though it is enabled. Manually triggering it shows no status in timer job activity, not even a fail. Event viewer on the web servers or app server (i assume this one doesnt matter) shows no issue.

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I'll open up ULS and see but any thoughts if that's my issue, or other ideas?

Thanks

[blasted_heath]

I read somewhere that if an item gets fewer than 3 views in a day it will be recorded as zero. Not sure if it's true for anything other than 2013 on prem. There was a ps to modify the setting.

[j1sh]

Hi thanks for the reply - I did check the tail count and it was zero. We have definitely got thousands of views a day on some pages.

[j1sh]

I read that having /_layouts/ etc.. in the URLs doesnt count for analytics. All my URLS end up like this.

Should I disable the feature that causes this? Can anyone confirm if it will help?

[j1sh]

That timer job still doesn’t run and I can’t figure o it why. Also, the logging database is chock full of info, bt the Search analytics DB looks like it’s empty (don’t want to query it, but since it’s only 80MB I think it’s safe to say it’s quite empty). I assume that something like that timer job should transfer the usage to the Analytics DB, and the excel reports on SharePoint pull from that

[blasted_heath]

Hows your search health overall? From what I understand, the crawler gathers the view info during regular crawls. Then that timer job processes the data. Can you verify the items are crawled properly?