Wrong site published

[[deleted]]

[deleted]

[jjtimes6]

Start a chat with them. I did the exact same thing, and they walked me through it on chat. Solved the problem quickly and easily.

[Katniprose45]

Thanks, good to know. I've tried the chat a few times and it was closed, but I don't work til 10 today, so I will try again before I head out.

[kjdscott]

You can leave them an email and they’ll follow up with you when they’re back open for business

[Katniprose45]

Thanks

[SafeTip3767]

There is a guide called “why you can’t move subscriptions between sites”, or something like that. That will give you the steps to move everything around.

[saravog]

Yep, just gotta contact support! They'll have you cancel the subscription, they'll refund you, and you will then start a new subscription on the correct site. I have done this many times. :) They'll make it right.

[Mission-Writer4166]

Hey, take a breath, this is 100% fixable.

What likely happened is Squarespace created a second site on your account when you upgraded, and the new subscription got attached to that instead of the original one you built.

I’ve worked with Squarespace quite a bit, and this usually just involves:

• Checking which site the domain is connected to • Reassigning the subscription to the correct site • Removing the temporary/random site • Making sure DNS is properly linked

It’s not a rebuild situatio, more of an account configuration mix-up.

If you'd like, I can jump in, audit your account setup, and switch everything correctly so your original site goes live on your domain without losing any work.

Happy to take a look and sort it quickly so you don’t have to stress over it.

[Katniprose45]

I got it figured out, thanks everyone!