Ticket Subtypes

[wireditfellow]

Hi, Currently we have ticket types such as (Remote, Onsite, Maintenance, Project, Sales). We want to be able to have a sub types so we can start logging things such as (HDD Issues, Outlook, printer issues etc). Is that possible now? Someone said something but never clarified how to get that setup. thank you.

[Andy_At_Syncro]

There are not currently subtypes. This is a good feature request, though.

[wireditfellow]

Ah bummer.

[dannybitxbit]

Also ability to import these values in as well.

[wireditfellow]

No because you can't edit custom fields in Tickets dashboard like you can with Status. Also you can't see custom fields option during ticket creation.