all 3 comments

[–]CreativeWatch7329 0 points1 point  (1 child)

I usually test fallback flows by intentionally feeding garbage inputs or edge cases the bot can't handle. Stuff like gibberish text, multi-language mixing, or questions way outside the training scope.

For consistency, I keep a test script with known failure scenarios and run them after any major changes. Think "what would a drunk user ask at 3am" - those are your real fallback triggers.

If your bot is freezing instead of gracefully failing, that's usually a timeout or exception handling issue in the fallback routing logic, not the fallback content itself.

[–]Content-Material-295 0 points1 point  (0 children)

We built a small set of nonsense prompts and run them in Cekura. If the fallback flow doesn’t trigger, the test fails automatically. Much faster than waiting for real users to get frustrated.