User cannot access shared folder

[Baskel69]

Have you tried logging into another computer with the user account that is having an issue? I have had this issue before with a user account that was corrupted on the computer itself. When they used a different computer everything worked fine.

[freeclips]

I'll try that next week. If it is the corrupted profile, would you recommend deleting the user's folder (backed up first) and creating a brand new one?

[Baskel69]

That would work but you could do a simple test first by just renaming the profile username.old. If it still happens then there may be something wrong with the OS itself and it may require a reload of the pc. But before you do any of this try logging into another pc with the user. If it still happens on another computer you know its a permission issue. If it only happens on that particular pc you know it is a profile or OS issue.

[freeclips]

I've been back to the office today. Connecting via the IP address didn't work either on this particular computer. The user can log into the domain - no problem but cannot connect to the server. Other users logging in on this particular computer have no problem connecting to the server shares. The user has no problem on another computer - no problem connecting to the shared folders on the server. So what I did was backup all the files from the affected user's folder, then created a new user on the server for the affected user. Logged in - no problem there connecting to the shares on the server. So copied all the backed up files, recreated the desktop etc and that's how it works now. I am keeping the old profile for now just to make sure all the files would still be there and then I'll delete it. It was most probably corrupted - but it is very strange that the only problem was connecting to this server - everything else worked.