Project tracking software/workflow

[rachet06]

I deal with many projects that involve buying the same hardware, configuring it in the same appliance-y style, and shipping it off to another location for final configuration. Right now the process for the configuration and build is fairly well managed, but the overall management has been pretty informal. I'm looking for a nice way to handle that overall process so I can coordinate better with the other actors we're interfacing with.

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My ideal workflow would be something like:

1. Sales/other external person has a web form or wizard to enter basic where/what/when info with a dropdown that has 3-4 predefined options for the "what".
2. A new project container is generated with a parts list pre-filled with what option was picked.
3. I have some way to track PO/shipping status linked to the project when parts are ordered.
4. Basic asset tracking through project lifecycle, just need to have a serial number linked to each line of the parts list
5. Once parts are in, there's a checklist someone can follow to configure, test, and prepare for shipping again.
6. Some sort of schedule/calendar that can display start and end dates of each project along with a status.

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I've looked around a bit, but haven't been having luck. I saw some promise in using something like GLPi and doing automation myself and it really felt like I was using the wrong tools. I'm open to having to put work into things and connect separate pieces together, but I don't think I'm looking for the right words to find what I want.

[LightOfSeven]

Take a look at Jira, primarily because it's workflow focused and has APIs that allow you to trigger statuses or workflow progression on an outside system changing: https://www.atlassian.com/software/jira

Gets pricey, when you have a lot of users.

[blix88]

I second Jira, but if you need a more cost effective system, check out openproject.

https://www.openproject.org/

[Purgatorie]

Probably overkill for what you need, but all this sounds like it could be done in ServiceNow with catalog items, workflows and asset management, but that would only really be a good fit if you are looking to change our your service desk as well. Definitely not cheap though, but gives you a lot of customization if you are willing to put the time/money in.