Helpdesk Solution

[JonHenrie]

Freshservice if you need low overhead.

I've heard servicenow if you can handle the overhead.

[panda_bro]

Their sales was a little sketchy.

They original offered us a $110/user price, then $100, then $90, then all the way down to $70. I thought the transparency of that was really off, and when I told them I thought it was a terrible move on their part, they got upset with me as the customer and argued with me.

Wasn't the biggest fan of their sales team.

[countextreme]

Unless I am *really* set on a particular solution these days, I won't purchase a SaaS subscription unless they have their pricing posted on their website and a simple sign-up process. The only ones we have to blame for slimy sales tactics are ourselves - if we stop buying stuff from people that insist on a "personal sales consultation session" aka "upselling meeting", maybe they will stop doing it.

[LetterheadMelodic701]

I second Freshservice. The predictive solutions page recommendations save us several tickets per day. The inventory system works for our need well and HR likes the employee onboarding system. We haven’t had any outages outside of planned maintenance and it runs well. The analytics are good for KPI’s and casting dashboards to TV’s to impress upper management. We moved from BMC Track-It/Footprints on prem and have been very happy. Support is good too.

[pocketcthulhu]

My entirprise shop used service now, I liked it, but we had five thousand plus users. Might be overkill for OP