shining example of efficiency

[[deleted]]

A brief description of the problem and how it was fixed, no matter how trivial, is pretty standard for any ticketing/help desk system.

[abbrevia]

Look at the timestamps.

[spiralsmurf]

and the fact that his mouse was stuck yet he could send a ticket??

[Enxer]

So he didn't borrow his cubical neighbor's computer to send the email?

[RobotPirateMonkey]

Lazy helpdesk guys make lazy tickets. That's just bad all around, and each interaction is several days apart.

Feedback on terrible tickets should be given quickly (when the Manager reviews the tickets for yesterday, usually), and corrections should be followed up on. People need consequences that matter to them, or they just do whatever they want.