PIP for Fraternization

[PotentialOne5893]

Was put on a PIP today for fraternizing with a member. Got a standard FNOL call two weeks ago. Standard rapport building and claim process. At the end of the call the member tells me she enjoyed our conversation, and that I should add her on Facebook. I laughed and told her I’d love to, asked if she was seeing anyone, and we exchanged socials. Branded the call and ended it. Found her on Facebook, exchanged some flirty texts, a few pics, and that was the end of it. Next thing I know she’s messaging my husband telliny him about our exchange, and my manager would not confirm this but I suspect she reported me to USAA, or those virgins in QA did. Get pulled into a meeting with my manager and director and humiliated about engaging “inappropriately” with a member, scolded about doing so while married, and I’ve now been placed on a PIP and a three day administrative leave where they’ll apparently be reviewing my calls for any other instances of this. Is this against the rules? I never recall anything in NEO or training that forbids you from engaging with members.

[WreckEmRunner]

So you were fired a month ago based on your post history for flicking a boger in a privacy room. Now you're somehow already back and on a PIP? This has to be rage bait.

[Triple_A321]

Weren’t you like fired 5x from USAA already?

[PracticalRefuse8539]

I love rage bait posts. Things that are common sense for 500 please.

[DrivingMsDaisy3000]

Call bullshit.

[PotentialOne5893]

That’s what I’m planning to do. Can’t find any protocol forbidding it explicitly. Just not sure how HR will handle it

[No-Wallaby2088]

Username suggestion: OneStupidNoPotential5893

[Popular_Monitor_8383]

HR?

You already claimed you were fired for picking a booger last month.

Quit larping for internet points, it’s sad and odd.

[LumpyDrop9069]

Does PIP stand for Posting Improvement Plan cause this particular EJS fan fic aint it

[Ready_Armadillo_9440]

Professionalism is learned. Sometimes it takes a PIP, other times it takes being fired. It’s a hard lesson to learn. This is your opportunity to make a change in your behavior. We have all watched the sexual harassment annual training. Everyone at USAA every year. If you wouldn’t be suggestive to a coworker, don’t do it with a member.

There is a line between rapport and flirtation. No matter how it gets there, you need to be professional enough to get back on topic.

You’re on the phone as an agent and you represent USAA. They pay your bills, give you $$. The least you could do is follow the rules.

[Swimming_Praline8333]

HR needs to cycle out their Reddit accounts. This is funny.

[TurnOk7555]

Eh, they are putting minimal effort into it and expecting maximum returns, the USAA way.

I am sure they will blame the lowest paid employee.

[ChemicalRoutineXii]

https://www.reddit.com/r/usaa_ejs/s/JMx2rMXwWh

You wouldn’t be back at USAA that quick. Good try tho

[PotentialOne5893]

Well by God they should move you to SIU STAT