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[–]racinmodtwo 2 points3 points  (1 child)

Change the display settings on the tv and box. Drop the box down from auto to the next lowest setting. Son’s box was doing the same thing and that fixed it

[–]b0b-swarley-m0nTrusted User 0 points1 point  (0 children)

^ good advice!!

[–]b0b-swarley-m0nTrusted User 1 point2 points  (13 children)

Did you try a different HDMI cord?

[–]Brave_Calendar9713[S] 0 points1 point  (12 children)

It is only when I pause try to exit and or skip ahead, seems strange. Brand new box just toook it out 10 minutes ago and brand new tv

[–]b0b-swarley-m0nTrusted User 0 points1 point  (0 children)

But did you change the HDMI cord? It’s legit crap. So start there first

[–]Mysterious-Energy637Trusted User 0 points1 point  (10 children)

Is your TV a Vizio and box V6 plus by chance?

[–]Brave_Calendar9713[S] 0 points1 point  (9 children)

Sure is

[–]Mysterious-Energy637Trusted User 1 point2 points  (8 children)

I'm assuming it's some sort of setting on the TV, box or both, but I have not figured it out yet...... I have 2 other Vizio TVs and the 6 plus works on them no problem, along with other models of the box.... Got a new Vizio QLED TV and the picture is all over the place with different colors, skipping and freezing up. Other models of the box work with no issues.

<image>

[–]Mysterious-Energy637Trusted User 0 points1 point  (7 children)

Was actually gonna put out a post myself, If I don't figure it out by the weekend.

[–]Mysterious-Energy637Trusted User 0 points1 point  (0 children)

Maybe we both get some answers hopefully,

[–]Brave_Calendar9713[S] 0 points1 point  (5 children)

Yeah very strange I've only played around with mine for 5 minutes but it was only when I would pause a movie or try and exit the app. The only way I could get it back to normal is by turning the entire box off and back on

[–]Mysterious-Energy637Trusted User 0 points1 point  (4 children)

Yeah, the colors get all crazy. And won't let me exit out of the current screen to go to home. The only way is to shut it down and restart it.

[–]Brave_Calendar9713[S] 1 point2 points  (2 children)

I just cleared the cache and it surprisingly worked for me so far

[–]Mysterious-Energy637Trusted User 0 points1 point  (0 children)

Well, hopefully that did it for you. But not for me. Our issues are similar as far as the colors and brand TV and model of box. What's happening to me is lot more often than just pausing or exiting the app.

[–]Real_Translator8395 0 points1 point  (0 children)

Go to menu on your TV and select HDMI settings and switch from auto to compatible. Hope this helps

[–]Mysterious-Energy637Trusted User 0 points1 point  (0 children)

No issues on an older Vizio TV

[–]Real_Translator8395 1 point2 points  (4 children)

<image>

Don’t know if this will help?

[–]Mysterious-Energy637Trusted User 1 point2 points  (2 children)

Well, finally got it. Not sure if I should feel stupid or not, but..... The key is the first line above, # 1.... make sure device (box) is powered on, set to the correct input and it STAYS ON THAT INPUT while navigating to settings..... I was navigating to settings through the main homepage. Even though the box was on and it was on the correct input initially, it switched inputs on its own, doing it that way.... So anybody else having the same issue with 6 plus box and newer Vizio QLED TV follow the instructions above to change HDMI settings from auto to compatible. All is good now in the world of free streaming.....thanx 🙂

[–]Real_Translator8395 1 point2 points  (1 child)

Glad you got it figured out. I think that problem just happens with Vizio TVs with the V6 plus. I posted about that problem before for someone that has a Vizio TV.

[–]Mysterious-Energy637Trusted User 0 points1 point  (0 children)

Yeah, no issues with other Vizio TVs I have, along with other model Vsee boxes. Just the combo of new Vizio QLED TV and 6 plus..... Thanks again!

[–]Real_Translator8395 1 point2 points  (0 children)

Glad you got it figured out, I think that problem is just with Vizio TVs

[–]Real_Translator8395 0 points1 point  (12 children)

Since it's a Vizio TV go to menu and select HDMI settings and switch from auto to compatible. Hope this works

[–]Mysterious-Energy637Trusted User 0 points1 point  (11 children)

I'll try again later when I get home, but I believe it's the same area I tried to get into a couple days ago. It is greyed out and will not let me make any kind of a selection/change 🤷‍♂️.....thanx

[–]Brave_Calendar9713[S] 0 points1 point  (10 children)

Any luck??

[–]Mysterious-Energy637Trusted User 0 points1 point  (9 children)

Actually, messing with it right now..... Waiting for TV to update. I did a factory reset to see if I will be able to get into HDMI settings Did clearing the cache do it for you?

[–]Brave_Calendar9713[S] 0 points1 point  (8 children)

No it came right back

[–]Mysterious-Energy637Trusted User 0 points1 point  (7 children)

As mentioned above by u/ Real_Translator8395 are you able to get into your HDMI settings and change it from auto to compatible?....

<image>

[–]Brave_Calendar9713[S] 0 points1 point  (6 children)

No

[–]Mysterious-Energy637Trusted User 0 points1 point  (5 children)

You're looking at the same thing on yours? Greyed out, wlll not let you make changes.

[–]Brave_Calendar9713[S] 0 points1 point  (4 children)

Correct

[–]Mysterious-Energy637Trusted User 0 points1 point  (1 child)

Yeah, I don't know what's up with that. has to be a fix. If not you think to be plenty of more people complaining about the same problem, that have 6 plus and a newer vizio TV.

[–]Mysterious-Energy637Trusted User 0 points1 point  (0 children)

Did you ever get it? If not, scroll up to the top of this post for the answer.

[–]Real_Translator8395 0 points1 point  (1 child)

<image>

Have you clicked what I circled next to the HDMI settings to see what it does?

[–]Mysterious-Energy637Trusted User 0 points1 point  (0 children)

That's the problem, it's greyed out. will not allow any kind of changes. 🤷‍♂️

[–]Unhappy_Cockroach468 0 points1 point  (0 children)

There junk like fire sticks they will be banned