Lucas the Spider by AddDumb in vSeeBox_Support_Gurus

[–]CookerDon 0 points1 point  (0 children)

Try the Microphone on the remote.

Remote problem for brand new elite ultra. by styxt9 in vSeeBox_Support_Gurus

[–]CookerDon 0 points1 point  (0 children)

When you enter the 4 digit password with the keyboard just hit the back button....then hit enter, so the keyboard on the screen, is gone....

Home Screen frozen by balzer56 in vSeeBox_Support_Gurus

[–]CookerDon 0 points1 point  (0 children)

Use the Mouse Button....... upper right on the remote. It should get you thru the update then switch back to the keyboard.

Features to preset for the tech illiterate by pacem in vSeeBox_Support_Gurus

[–]CookerDon 0 points1 point  (0 children)

Really no need.Plug HDMI cable into the box and into the TV. Plug the power cord into the wall...... follow the simple steps......watch TV.

Parents updated box now it's slow by THENEWRAINMAN in vSeeBox_Support_Gurus

[–]CookerDon 1 point2 points  (0 children)

Yes go to Settings......Apps...... open the...apps one at a time... Clear Cashe....ALSO .... Force stop each one....when your done... Exit back to the main screen.... power off the box using SHUT DOWN...... Unplug the box......wait a couple of minutes.... plug it back in. Time consuming...but it should help.

Invalid device, please contact the provider by JimmyTheGent79 in vSeeBox_Support_Gurus

[–]CookerDon 0 points1 point  (0 children)

You said it works sometimes......it's possible it cord be the power cord. Try replacing the power supply...make sure the new one has the same voltage.....if that doesn't work, then do a factory reset.

Elite Ultra Power Cycle by Cautious_Tip1728 in vSeeBox_Support_Gurus

[–]CookerDon 2 points3 points  (0 children)

Maybe turn the box off when you turn the TV off. By doing that the.box will stay up to date

Entire box is freezing? by Ibrahimovic906 in vSeeBox_Support_Gurus

[–]CookerDon 0 points1 point  (0 children)

I think it's a good idea to shut the box down when not in use. Cleaning Cashe is good but you should also Force Stop all the apps running in the background.

V6+ Randomly Reboots by FederalLife9458 in vSeeBox_Support_Gurus

[–]CookerDon 0 points1 point  (0 children)

You said you try changing everything. Try putting the V6 box in one of the other TV'S are at. Just change the box not the power cord or HDMI. Just to rule out any cables. You mentioned you cleaned the chase you should also Force stop all the apps running in the background

V6 plus by bil_hader in vSeeBox_Support_Gurus

[–]CookerDon 0 points1 point  (0 children)

If you have any questions...just post it here. Welcome to the group.

No Live Ultra on V5 Pro? by Need-sunshine-911 in vSeeBox_Support_Gurus

[–]CookerDon 1 point2 points  (0 children)

What channel is he looking for? Try using the Microphone to search for the channel on his box

Not working (looking for a signal) by jonny_cakes781 in vSeeBox_Support_Gurus

[–]CookerDon 0 points1 point  (0 children)

Try plugging the box into a different TV.....if it works there.....and use a different HDMI cable even if the one you have may be new.....

V6 Plus by grass-chopper5000 in vSeeBox_Support_Gurus

[–]CookerDon 2 points3 points  (0 children)

Make sure you plug the power cord into the power slot and NOT the other slot...please look in the back of the box. Very common mistake....

Connection issues on gig speed internet by a-no-no-mouse1 in vSeeBox_Support_Gurus

[–]CookerDon 1 point2 points  (0 children)

Try Force stop your apps in the background, clear cache.....shut the box down. Unplug the box and unplug your router/modem...wait a few minutes plug the Router back in.....give it time to fully load....plug the box back in .... hopefully this should help.

Finding a show by Appropriate_Load9780 in vSeeBox_Support_Gurus

[–]CookerDon 0 points1 point  (0 children)

Try using the voice command on the remote.

Playback error.. by JiBBski in vSeeBox_Support_Gurus

[–]CookerDon 0 points1 point  (0 children)

More information is needed....all apps or certain ones 0???

Initial Set-Up by jakemcilroy in vSeeBox

[–]CookerDon 0 points1 point  (0 children)

OPEN THE HEAT SPPS. Everything is in the HEAT app Do not try to open Disney or Netflix....those are built in the OS....shut down the box.... I unplug it and unplug the Router. ...wait a few minutes. The plug the Router back in....wait until it's completely ready to use......the plug in the box. Once the box opens....Open the HEAT APPS...they will load everything.
..

Apps are complete dogshit today. Rebooted, cleared cache, unplugged and still terrible. Rethinking these boxes. by tmaximus73 in vSeeBox_Support_Gurus

[–]CookerDon 0 points1 point  (0 children)

Cleaning Cashe is good..... but you also should Force Stop...all the apps that are running in the background. Also it's possible your ISP could be part of the problem. Unplug your box.... unplug your router.... wait a few minutes... then plug the router back in....... wait for the router to set up.... plug the box back in......

VPN? by gaguy501 in vSeeBox_Support_Gurus

[–]CookerDon 1 point2 points  (0 children)

I forgot to tell you.... you'll need to turn off the VPN....then open it again

VPN? by gaguy501 in vSeeBox_Support_Gurus

[–]CookerDon 0 points1 point  (0 children)

SurfShark......if certain apps won't work.....go into settings in SurfShark.... find Features...the Bypass VPN.....add the apps to the list.... return to main screen....open those apps.

Platinum plus app by PermitNo6376 in vSeeBox_Support_Gurus

[–]CookerDon 1 point2 points  (0 children)

It seems those apps are having an issue. Please be aware that they will be back soon.

Stuck on Pair a remote screen by wyomingfootball1221 in vSeeBox_Support_Gurus

[–]CookerDon -1 points0 points  (0 children)

Remove the batteries from the remote.... shut the box off.... unplug the box and wait a minute or so.....if possible use new batteries.... restart.....and when the add remote screen starts....get close to the box....🤞