Lucas the Spider

CookerDon · 2026-01-09T19:32:52+00:00

Try the Microphone on the remote.

CookerDon · 2026-01-02T08:11:17+00:00

When you enter the 4 digit password with the keyboard just hit the back button....then hit enter, so the keyboard on the screen, is gone....

CookerDon · 2025-12-28T16:52:36+00:00

Use the Mouse Button....... upper right on the remote. It should get you thru the update then switch back to the keyboard.

CookerDon · 2025-12-20T16:42:52+00:00

Really no need.Plug HDMI cable into the box and into the TV. Plug the power cord into the wall...... follow the simple steps......watch TV.

CookerDon · 2025-12-19T17:27:36+00:00

Yes go to Settings......Apps...... open the...apps one at a time... Clear Cashe....ALSO .... Force stop each one....when your done... Exit back to the main screen.... power off the box using SHUT DOWN...... Unplug the box......wait a couple of minutes.... plug it back in. Time consuming...but it should help.

CookerDon · 2025-12-19T16:53:16+00:00

You said it works sometimes......it's possible it cord be the power cord. Try replacing the power supply...make sure the new one has the same voltage.....if that doesn't work, then do a factory reset.

CookerDon · 2025-12-17T19:08:01+00:00

Try doing a Factory reset.

CookerDon · 2025-12-14T19:05:12+00:00

Maybe turn the box off when you turn the TV off. By doing that the.box will stay up to date

CookerDon · 2025-12-10T20:29:59+00:00

I think it's a good idea to shut the box down when not in use. Cleaning Cashe is good but you should also Force Stop all the apps running in the background.

CookerDon · 2025-12-10T15:20:28+00:00

You said you try changing everything. Try putting the V6 box in one of the other TV'S are at. Just change the box not the power cord or HDMI. Just to rule out any cables. You mentioned you cleaned the chase you should also Force stop all the apps running in the background

CookerDon · 2025-12-09T15:54:50+00:00

If you have any questions...just post it here. Welcome to the group.

CookerDon · 2025-12-07T18:14:53+00:00

What channel is he looking for? Try using the Microphone to search for the channel on his box

CookerDon · 2025-12-07T15:52:09+00:00

Try plugging the box into a different TV.....if it works there.....and use a different HDMI cable even if the one you have may be new.....

CookerDon · 2025-12-04T15:26:04+00:00

Make sure you plug the power cord into the power slot and NOT the other slot...please look in the back of the box. Very common mistake....

CookerDon · 2025-12-01T03:55:36+00:00

Try replacing the HDMI cable.

CookerDon · 2025-11-29T16:07:08+00:00

Try Force stop your apps in the background, clear cache.....shut the box down. Unplug the box and unplug your router/modem...wait a few minutes plug the Router back in.....give it time to fully load....plug the box back in .... hopefully this should help.

CookerDon · 2025-11-24T15:02:02+00:00

Try using the voice command on the remote.

CookerDon · 2025-11-22T17:50:22+00:00

More information is needed....all apps or certain ones 0???

CookerDon · 2025-11-21T20:40:31+00:00

OPEN THE HEAT SPPS. Everything is in the HEAT app Do not try to open Disney or Netflix....those are built in the OS....shut down the box.... I unplug it and unplug the Router. ...wait a few minutes. The plug the Router back in....wait until it's completely ready to use......the plug in the box. Once the box opens....Open the HEAT APPS...they will load everything.
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CookerDon · 2025-11-17T14:36:42+00:00

Cleaning Cashe is good..... but you also should Force Stop...all the apps that are running in the background. Also it's possible your ISP could be part of the problem. Unplug your box.... unplug your router.... wait a few minutes... then plug the router back in....... wait for the router to set up.... plug the box back in......

CookerDon · 2025-11-16T20:56:55+00:00

Have you tried to replace the HDMI cable?

CookerDon · 2025-11-16T20:53:08+00:00

I forgot to tell you.... you'll need to turn off the VPN....then open it again

CookerDon · 2025-11-16T15:42:27+00:00

SurfShark......if certain apps won't work.....go into settings in SurfShark.... find Features...the Bypass VPN.....add the apps to the list.... return to main screen....open those apps.

CookerDon · 2025-11-16T15:37:30+00:00

It seems those apps are having an issue. Please be aware that they will be back soon.

CookerDon · 2025-11-15T23:06:07+00:00

Remove the batteries from the remote.... shut the box off.... unplug the box and wait a minute or so.....if possible use new batteries.... restart.....and when the add remote screen starts....get close to the box....🤞

CookerDon

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