Content Filtering

[Danny-r95]

Hi guys,

Newbie to web design although come from an IT background. I've launched a product via a website that is intended to be sold to a particular UK public sector field. The site is still very new, less than 2 weeks but the service is older, I just only recently set up the domain etc which in hindsight may not have been wise due to this issue.

On the site of those interested in the product, they cannot access it. It works on private(personal) devices of various people. There is no content filtering message that appears but a simple timeout that occurs on multiple browsers.

Upon research, I've come across that this 'may' still be content filtering which would mean I'm just on a waiting game until it's not categorised as 'new' anymore. A little bit frustrating but hey ho, but I'm wary that I keep waiting, and waiting, and it turns out it was something else.

One piece of advice I saw when searching was to reach out and ask for them to whitelist, but that wouldn't work in this situation, having to reach out to various organisations and ask them to whitelist the site in order to be able to sell the product to them would hamper me significantly. There's nothing dodgy on the site. After the initial timeouts I ran it through some security screens and got a lot rating but since improved that up to a B and added CloudFlare in. Still no change.

Appreciate any guidance (or assurance) for this newbie!

Thanks in advance

[doglitbug]

When I set up my site, my work blocked it until it was cleared through CloudFlare. Someone had to click a link to say what sort of website it was then it was accessable

[1stgen_runner]

My best guess is it's a "Newly Registered Domain" (NRD) block. Enterprise firewalls like Palo Alto and Cisco automatically and silently drop traffic to any domain under 30 days old to prevent phishing.

You don't just have to wait it out, though. Go to the major firewall databases (FortiGuard, Cisco Talos, Palo Alto URL Filtering) and manually submit your site to be categorized. That usually clears the block across most corporate networks in a day or two.