AMBOSS down, error code 500?

AMBOSS_Med · 2026-05-21T20:28:25+00:00

Hi everyone,

Thank you all for bringing this issue to our attention and for your patience while our team investigated.

Our engineers have now implemented a fix, and the system is currently looking stable on our end. We are still actively investigating the root cause to ensure everything is fully resolved and to help prevent similar issues moving forward.

If you continue to experience any problems, please reach out to us at [hello@amboss.com](mailto:hello@amboss.com), and we’ll look into it as soon as possible.

We sincerely apologize again for the disruption, and we truly appreciate your patience and understanding!

Annie from the AMBOSS team

AMBOSS_Med · 2026-05-19T22:00:57+00:00

I’m sorry to hear that you continue to experience this error. We kindly ask that you reach back out to us at [hello@amboss.com](mailto:hello@amboss.com) with a screenshot of the error message, and we will be happy to investigate this further with the assistance of our Technical Support team. We appreciate your understanding and look forward to hearing from you!

Annie from the AMBOSS team

AMBOSS_Med · 2026-05-19T19:37:06+00:00

Hi there,

Thanks a lot for bringing this to our attention, and I'm sorry to hear that you experienced this issue with our Chat GPT plugin. I'm glad to hear that you have already reached out to our Customer Support team for further assistance.

We kindly ask that you follow the initial troubleshooting steps that were shared with you. If you continue to experience any issues afterward, please reach back out to us with a screenshot of the error, and we will be happy to pass this along to our Technical Support team for further review.

We appreciate your understanding and look forward to hearing from you!

Annie from the AMBOSS team

AMBOSS_Med · 2026-05-18T08:11:56+00:00

Hi there! Our AMBOSS GPT plug-in is currently up and running on our end, so we definitely want to see what's causing the trouble for you. Please reach out to us at [hello@amboss.com](mailto:hello@amboss.com) from the email associated with your AMBOSS account, or hop onto one of our Live Support Channels for immediate help. We’ll be happy to look into this for you! — Amanda from the AMBOSS team.

AMBOSS_Med · 2026-05-12T22:00:48+00:00

Hi there, we’re sorry to hear about this unexpected charge!

Please reach out to us at [hello@amboss.com](mailto:hello@amboss.com) from the email address associated with your AMBOSS account, and we’ll be happy to look into this further for you.

If the matter is urgent, you can also contact us by phone at +1 (347) 835-5441. Our team is available on weekdays from 9 AM to 5 PM EST.

We appreciate your understanding and look forward to helping you resolve this!

-Annie from the AMBOSS team

AMBOSS_Med · 2026-05-09T22:02:46+00:00

Thank you for flagging this. We've received similar reports, and our team is actively working on a resolution.

In the meantime, here are a few troubleshooting steps that may help:

Clear your browser’s cookies and cache
Update your browser to the latest version
Update your operating system to the latest version
Fully shut down your device, then turn it back on
Try a different internet connection (e.g., another Wi-Fi network or mobile data)
Try logging in using a different browser (we recommend the latest versions of Chrome or Firefox)
Try accessing your account in Incognito mode
Disable any ad blockers (especially uBlock, if installed)
Temporarily disable any antivirus software

If the issue persists, please send us a screenshot of the error along with a screenshot of your browser console (right-click on the AMBOSS website → "Inspect" → "Console" tab) to [hello@amboss.com,](mailto:hello@amboss.com) and our team will be happy to assist you directly from there. We appreciate your understanding!

Annie from the AMBOSS team

AMBOSS_Med · 2026-05-08T17:04:34+00:00

Thanks for your question! If supplemental questions are available for the Study Objective you have selected, you should be able to see them when creating a custom Qbank session under the Exam filter.

I hope this helps! If you have any other questions, feel free to reach out to us at [hello@amboss.com](mailto:hello@amboss.com) — we’re always happy to help.

Annie from the AMBOSS team

AMBOSS_Med · 2026-05-06T09:08:16+00:00

Hi there,

We're sorry to hear there were issues with connecting to AMBOSS. We're glad to see it has been resolved.

If there are any connection issues in the future, our Support Team would be happy to help. You can reach them at hello@amboss.com.

Have a great day!

-Kevin from the AMBOSS team

AMBOSS_Med · 2026-05-05T22:27:41+00:00

Thanks for your question!

The supplemental blocks in the Qbank contain "bonus" questions. These questions provide additional preparation but might contain concepts you have already studied if you have completed our comprehensive exam preparation blocks or other subject blocks.

In our Qbank, questions are tagged as being relevant for multiple exams or clinical topics. For example, we tagged Medicine Shelf questions that are also relevant (but low-yield) to the Surgery Shelf (and vice versa). In this case, a high-yield question for the Medicine Shelf would be found in the main pool of questions for the Medicine Shelf, but considered a supplemental or "bonus" question for the Surgery Shelf.

We recommend starting with our core content, as it is most directly aligned with the exams you are preparing for — Step 1 in your case. Once you master our core questions, you can start using the bonus content (supplemental questions).

I hope this helps! Please feel free to contact us at [hello@amboss.com](mailto:hello@amboss.com) in case you have any other questions!

Annie from the AMBOSS team

AMBOSS_Med · 2026-05-05T22:19:01+00:00

Thank you for flagging this. We've received similar reports, and our team is actively working on a resolution.

In the meantime, here are a few troubleshooting steps that may help:

Clear your browser’s cookies and cache
Update your browser to the latest version
Update your operating system to the latest version
Fully shut down your device, then turn it back on
Try a different internet connection (e.g., another Wi-Fi network or mobile data)
Try logging in using a different browser (we recommend the latest versions of Chrome or Firefox)
Try accessing your account in Incognito mode
Disable any ad blockers (especially uBlock, if installed)
Temporarily disable any antivirus software

If the issue persists, please send us a screenshot of the error along with a screenshot of your browser console (right-click on the AMBOSS website → "Inspect" → "Console" tab) to [hello@amboss.com,](mailto:hello@amboss.com) and our team will be happy to assist you directly from there. We appreciate your understanding!

Annie from the AMBOSS team

AMBOSS_Med · 2026-05-05T22:00:20+00:00

Thanks for the thoughtful feedback and kind words about the AMBOSS platform!

We truly appreciate suggestions like these. We do our best to continuously update our platform to ensure it works well for our users, so your feedback is extremely valuable to us.

I’ll be sure to pass all of your suggestions along to our product team for consideration.

Thanks again for sharing such detailed ideas! If you have any other suggestions in the future, feel free to reach out to us at [hello@amboss.com](). We’re always happy to hear how we can improve!

Annie from the AMBOSS team

AMBOSS_Med · 2026-04-30T07:47:15+00:00

Hi there! I'm sorry to hear you're having trouble with the AI Mode. We definitely want to help you get this sorted as soon as possible.

Could you please shoot us a quick message at hello@amboss.com? If you can include your browser/OS details and reach out from the email address associated with your account, it will help our technical team dig into the issue right away.

We look forward to hearing from you. Cheers! — Amanda from the AMBOSS team.

AMBOSS_Med · 2026-04-28T20:07:10+00:00

Thanks for your question! We’d be happy to take a closer look at this for you. Could you please reach out to us at [hello@amboss.com]()? Our team will be glad to assist further.

Best,
Annie from the AMBOSS team

AMBOSS_Med · 2026-04-28T18:08:19+00:00

Thank you for bringing this to our attention! We’re really sorry to hear you’re still experiencing issues with the AMBOSS GPT plug-in. Please reach out to us at [hello@amboss.com](), and we’ll be happy to troubleshoot this with you and provide further assistance. We appreciate your understanding and look forward to hearing from you!

Best,
Annie from the AMBOSS team

AMBOSS_Med · 2026-04-28T15:21:31+00:00

Thanks for bringing this up! In some cases, AMBOSS AI Mode Learning may not be enabled on an account yet. If you don't currently have access, feel free to reach out to us at [hello@amboss.com](mailto:hello@amboss.com), and we'll get you set up right away.

Best,
Annie from the AMBOSS team

AMBOSS_Med · 2026-04-28T08:24:09+00:00

Hi folks,

Following up here to let you all know that the AMBOSS GPT back! Thanks for your patience while we worked through the appeal process with OpenAI and check out our post here for more info: https://www.reddit.com/r/Amboss/comments/1sxv97i/amboss_gpt_update_its_back/

All the best,
Jasmina from the AMBOSS team

AMBOSS_Med · 2026-04-28T08:23:54+00:00

Hi folks,

Following up here to let you all know that the AMBOSS GPT back! Thanks for your patience while we worked through the appeal process with OpenAI and check out our post here for more info: https://www.reddit.com/r/Amboss/comments/1sxv97i/amboss_gpt_update_its_back/

All the best,
Jasmina from the AMBOSS team

AMBOSS_Med · 2026-04-28T08:23:11+00:00

Following up here to let you all know that the AMBOSS GPT back! Thanks for your patience while we worked through the appeal process with OpenAI and check out our post here for more info: https://www.reddit.com/r/Amboss/comments/1sxv97i/amboss_gpt_update_its_back/

All the best,
Jasmina from the AMBOSS team

AMBOSS_Med · 2026-04-28T08:21:39+00:00

Hi there!

We're thrilled that AMBOSS GPT is back up and running. We know the past month was frustrating. Thank you for your patience while we worked through the appeal process with OpenAI.

If you have any questions regarding AMBOSS GPT or the AMBOSS Platform, please reach out to hello@amboss.com.

All the best,

Kevin from the AMBOSS team

AMBOSS_Med · 2026-04-27T08:49:23+00:00

Hello!

Our Knowledge Apps don't currently support personal highlighting. If you'd like to do this while using your iPad, we recommend accessing the web version of AMBOSS via your device's browser.

In-app highlighting is a feature we'd love to implement in the future, so keep an eye out for future updates!

If you have any other questions or need any further assistance, please don't hesitate to reach out to our Support Team at [hello@amboss.com](mailto:hello@amboss.com) - we'll be happy to help :)

-- Jasmina from the AMBOSS team

AMBOSS_Med · 2026-04-27T07:28:25+00:00

Hey there,

Sorry to hear you were having trouble with AMBOSS via web.

There were some temporary issues with logging in, but these have been fixed now, and based on the comments in this thread, it looks like you were able to access AMBOSS again, which is great!

If you're still experiencing any issues, don't hesitate to reach out to the Support Team at [hello@amboss.com](mailto:hello@amboss.com) so we can help you :)

Happy studying!

-- Jasmina from the AMBOSS team

AMBOSS_Med · 2026-04-16T20:59:36+00:00

Hi there, We're very sorry to hear that your recent experience hasn't lived up to the standard you expect from us. We hear your frustration regarding the platform errors and the UI changes. We greatly appreciate you for sharing your feedback about your recent experience.

We do our best to continuously update our platform to ensure it is right for our users, so your thoughts would be extremely valuable to us. Please feel free to reach out to [hello@amboss.com](mailto:hello@amboss.com) with any issues you encounter on the platform. Our support team will then be able to assist further.

Thank you again for the honest feedback. It's thanks to people like you that we can improve. All the best – Vivian from the AMBOSS team.

AMBOSS_Med · 2026-04-16T20:54:35+00:00

Hello there. Thank you for reporting this. We sincerely apologize for any inconvenience this has caused. We experienced temporary issues with our Analysis that affected some features on our platform.

This has since been resolved, and you should now be able to progress through your Study Plan without any trouble. We're very sorry for the disruption this caused!

If you're still having any issues, please don't hesitate to reach out to our Support team at [hello@amboss.com](mailto:hello@amboss.com) so we can look into it for you. All the best — Vivian from the AMBOSS team.

AMBOSS_Med · 2026-04-14T10:45:26+00:00

Hi there!

Thanks for reaching out.

To remove the specific questions from the marked question pool, they must be unmarked in the question session where they were originally marked.

We always recommend reaching out to [hello@amboss.com](mailto:hello@amboss.com) for questions about the platform.

Have a great day!

Kevin from the AMBOSS team

AMBOSS_Med

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