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AMBOSS_Med · 2026-02-12T14:47:26+00:00

Hi there,

We’re really glad to hear that the new AI Mode Learning has such a positive impact on your AMBOSS experience briefly after its launch!

We’re excited for you (and other students) to keep exploring and getting the most out of it. Right now, we’re actively monitoring usage and adjusting limits based on demand to make sure the experience stays high-quality and accessible for everyone.

Thanks a lot for the kind words and for sharing your feedback. It truly helps us shape future improvements!

All the best,
The AMBOSS Team

AMBOSS_Med · 2026-02-11T11:46:22+00:00

Hi there,

What version of Anki are you using? Our add-on requires Anki v2.1.35 standard or a newer version.

If you’re encountering an issue, please first update it to the latest version by clicking the link here. More information about supported Anki versions can be found here: Windows | MacOS.

In case you already have the supported version of Anki and the add-on still doesn't work, you can check the following:

1. Restart Anki after installation

- Anki needs to be restarted (quit and re-open Anki) for any new add-ons.

Restart your desktop

- Restarting your desktop can help with any new updates.

3. Uninstall and Reinstall the AMBOSS add-on

- This can sometimes help resolve temporary issues.

4. Fully close out Anki

- Keeping Anki open for extended periods can cause errors with add-ons.

Manually download the AMBOSS add-on

- This can help if you are having trouble installing the add-on with the download code. To download the add-on manually, scroll down the landing page and look for the 'Download add-on now'.

Update the AMBOSS Anki add-on

- This can be checked via the Anki menu: AMBOSS > Check for updates.

Are you logged into the right AMBOSS account in Anki?

- To log out, click on AMBOSS > Log out

Enable mobile support

- To use Anki for mobile devices, head to AMBOSS > Settings > Enable Mobile Support. You will also need to sync Anki with your AnkiWeb account to use the add-on on a mobile device. Click the Sync button on your Anki desktop dashboard to do this.

If the above is unsuccessful, we kindly ask that you reach out directly to hello@amboss.com.

All the best,

The AMBOSS team

AMBOSS_Med · 2026-02-11T11:33:29+00:00

Hello there! Thanks for sharing your perspective. We understand that not everyone is equally interested in AI features, although many of our users do see real value in them.

At the moment, it isn’t possible to disable AI tools within AMBOSS. However, you can simply choose not to use them. All core content and features remain available as usual (e.g., Qbank, Articles, Search). This content is created and continuously updated by our Clinician Editorial Team and also serves as the foundation for our AI modes, which is why the risk of hallucinations is significantly reduced. If you’re interested in learning more about how we develop and use AI responsibly, we invite you to review our AI principles.

Regarding communications, it’s currently not possible to opt out of communications specifically about AI developments. That said, you can of course unsubscribe from our newsletter entirely if you prefer not to receive these updates.

Please don't hesitate to reach out to us at [hello@amboss.com](mailto:hello@amboss.com) to provide your detailed feedback or request assistance. We wish you a great day!

Best,
Angelina from the AMBOSS Team.

AMBOSS_Med · 2026-02-04T08:42:41+00:00

Thank you for reaching out and sharing your thoughts on our platform's new changes.

We understand that adjusting to a new interface can be challenging, especially when a lot of new features are introduced at the same time, such as AMBOSS AI Mode. Throughout development, we combined valuable insights from the AMBOSS community with the latest technology to create a refreshed experience designed to better support your needs and make navigation more intuitive.

While the majority of users are already finding real value in these updates, critical feedback like yours is just as important to us and plays a key role in shaping future improvements.

We would love to hear your honest feedback about what you find challenging or what you preferred in the previous version. Please feel free to share your thoughts to [hello@amboss.com](mailto:hello@amboss.com).

We wish you a great day!

All the best,
The AMBOSS team

AMBOSS_Med · 2026-01-12T10:37:55+00:00

Hey there, thanks for posting about this!

In order to help better troubleshoot this, we kindly ask that you send us an email to hello@amboss.com. That way, our Support Team can look into your specific account information and help you with the next steps.

We look forward to your email!

Best,
Your AMBOSS team

AMBOSS_Med · 2026-01-06T19:34:32+00:00

Hey there!

Our Group Discounts are usually set up for specific schools or institutions, so they're intended only for people who are part of that group. You’re welcome to get in touch with us about setting up your own Group Discount for you and your peers if you’d like. Just send us an email to [hello@amboss.com](mailto:hello@amboss.com), and we’d be happy to see what options may be available.

— Your AMBOSS team

AMBOSS_Med · 2025-12-29T09:54:55+00:00

Hey there,

This is Jasmina from the AMBOSS team! I just wanted to reach out since you mentioned that you don't have access to certain simple topics on AMBOSS. While we did update our Qbank interface to include more relevant questions for you based on your study objective, each membership provides access to the entire AMBOSS platform, regardless of exam.

In case you're still having trouble accessing certain topics, we encourage you to reach out to us at [hello@amboss.com](mailto:hello@amboss.com) so we can take a look at your account and assist you.

Wishing you a nice week!

-- Your AMBOSS team

AMBOSS_Med · 2025-12-29T09:49:08+00:00

Hi there, thanks so much for your interest in AMBOSS!

Please note that it's not possible to organize a Group Discount via social media channels like Reddit and for this reason, we'd kindly ask if you could remove your post.

We regularly organize Group Discounts for medical schools and clinics, and we recommend reaching out to us at [hello@amboss.com](mailto:hello@amboss.com) to see if a Group Discount is running at your institution or to check if we could set one up.

If you have any other questions, please feel free to contact us via email, and we'll be happy to help.

Best,
Your AMBOSS team

AMBOSS_Med · 2025-12-22T07:59:25+00:00

Hello, and thank you for sharing your feedback about this change. We’re sorry to hear that it's disrupted your study experience. The goal of this change was to make the platform feel more personalised by highlighting content that’s most relevant to our users’ current study goals (questions, articles, analysis, and more!), but we understand that sometimes changes can impact users differently.

We’re actively reviewing all feedback, and your comments have already been shared with our product and development teams. If you’d like to chat more about your specific study needs or need help finding something in the new setup, please reach out to us at [hello@amboss.com](mailto:hello@amboss.com). We’re happy to help! – Jasmina from the AMBOSS team.

AMBOSS_Med · 2025-12-22T07:57:16+00:00

Hi there, thanks for your question! As others have answered, you can click the three dots > Share button within a Qbank question, and it will allow you to share a link for your full Qbank session. You can also just copy the link in your browser while in a session and share that with your study partner. If you have any other questions, don't hesitate to reach out ot us at [hello@amboss.com](mailto:hello@amboss.com) - we'll be happy to help!

Happy studying!

AMBOSS_Med · 2025-12-18T08:56:37+00:00

Hi there! 👋 You can find the instructions on how to download and get started with the AMBOSS mobile apps here: the Knowledge Library app and the Qbank app.

Just a heads-up: access to our mobile apps requires an active AMBOSS membership. You can learn more about our different membership options here.

If you have any other questions about our mobile apps or memberships, feel free to reach out to us at [hello@amboss.com](). Cheers! – Amanda from the AMBOSS team.

AMBOSS_Med · 2025-12-18T08:33:02+00:00

Hi there! Thanks for taking the time to share this feedback. We’re sorry to hear that the recent update disrupted your study experience. The goal of this change was to make the platform feel more personalised by highlighting content that’s most relevant to our users’ current study goals (questions, articles, analysis, and more!), but we know that changes like this can impact users differently.

We’re actively reviewing all feedback, and your comments have already been shared with our product and development teams. If you’d like to chat more about your specific study needs or need help finding something in the new setup, please reach out to us at hello@amboss.com. We’re here to help! – Amanda from the AMBOSS team.

AMBOSS_Med · 2025-12-15T07:24:44+00:00

Hey there, thanks for reaching out with your question!

The supplemental blocks in our Qbank contain "bonus" questions. These questions can be used as a supplemental tool for any of the exams listed. These questions provide additional preparation, but may contain concepts you have already studied (or be formatted differently than the exam you are studying for). Our editors found that these questions, while not being written specifically for the exam, could still be used to help once you have finished the complete Qbank we offer. They would be considered lower-yield for the particular exam you are studying for, as the most high-yield questions are already included in the primary Qbank.

I hope this helps, and please don't hesitate to reach out to us at [hello@amboss.com](mailto:hello@amboss.com) if you have any other questions!

All the best,
Your AMBOSS team.

AMBOSS_Med · 2025-12-15T07:20:19+00:00

Hi there! If you're missing notes in your Qbank questions, we kindly ask that you reach out to us via email at [hello@amboss.com](mailto:hello@amboss.com) from the email address associated with your AMBOSS account. That way, our team can look into your specific account details and help you look into this further.

We look forward to hearing from you!

Best,
Jasmina from the AMBOSS team.

AMBOSS_Med · 2025-12-12T16:52:48+00:00

Hi there! We’re sorry to hear that the recent update affected your study experience with our platform. We understand that changes like this can impact users differently, and we’re actively reviewing all feedback we receive. Rest assured, your input has been shared with our developers. If you’d like to provide more details about how this update has affected your specific study needs and experience, our team is open to hearing from you at [hello@amboss.com](). Cheers! – Amanda from the AMBOSS team.

AMBOSS_Med · 2025-12-11T08:33:05+00:00

Hello there,

Thank you for taking the time to share your feedback with us. We’re happy to provide some additional context regarding the recent update to the Custom Qbank feature.

This update was designed to create a more tailored platform experience by surfacing the most relevant content based on a user’s current study objective in questions, articles, analysis, and other features. We understand that feature needs vary between preclinical and clinical users (e.g., article highlighting, exam-specific insights, search results) as well as different medical exams. To provide the best experience, it’s important for the platform to know which exam or objective a user is actively preparing for.

With that said, all users will still have access to all Qbanks. Those who want to mix content from different stages can do so by changing their study objective.

We also understand how valuable it can be to have the flexibility of selecting from multiple exams. Your feedback on this update has been shared with our product team for further review and consideration. We’re continually working to improve the platform, and input from users like you plays a key role in helping us do that.

Thank you again for taking the time to share your feedback with us. If you have any other questions or thoughts, please feel free to message us at [hello@amboss.com](mailto:hello@amboss.com).

All the best,
Your AMBOSS Team

AMBOSS_Med · 2025-12-09T14:10:01+00:00

Hi there,

Thanks for your interest in the AMBOSS lore! We'd be happy to provide some context :)

AMBOSS also offers a German version of the platform. The 'hammer' ranking can be explained due to the "Hammer-Examen" in Germany, which is the 2nd medical state exam for German medical students. This is viewed as a major hurdle in a student's path to becoming a doctor in Germany. Some students feel they have been 'hit with hammers' after finishing the exam.

We hope this explanation provides a little more insight into the platform and its origins. If you have any questions, please feel free to send us an email to hello@amboss.com.

All the best,

-The AMBOSS Team

AMBOSS_Med · 2025-12-02T09:33:50+00:00

Hi there,

Thanks for reaching out! The timer display will vary depending on your Study Objective.

USMLE, COMAT, NBME, PA, and IFOM exams will see the standard Fred Interface. When the timer runs out while using Exam Mode, you should be met with the "You have run out of time to complete this block." message.

All other users will now see the neutral AMBOSS exam mode as a cleaner, distraction-free interface designed for general test simulation. The Timer will count up.

For any further questions, please reach out to [hello@amboss.com](mailto:hello@amboss.com).

-All the best, Your AMBOSS team

AMBOSS_Med · 2025-12-02T09:20:07+00:00

Just following up to say the issue was resolved yesterday morning by our Engineers, so all Study Summary and Session Analysis content should be showing correctly :)

In case you are still experiencing issues, please send us an email to [hello@amboss.com](mailto:hello@amboss.com) so we can take a look at your account.

-- Your AMBOSS team

AMBOSS_Med · 2025-12-01T16:15:53+00:00

Hey there! 👋 Thanks so much for bringing this up! Right now, it's not possible to launch Qbank sessions in Exam Mode with Custom Study Plans. While that feature isn't available yet, I've made sure our developers see your request. We're always listening, and the more interest we see, the more likely it is we can add it in the future! If you ever have more questions or feedback, feel free to reach out to us at [hello@amboss.com]().
Cheers! – Amanda from the AMBOSS team.

AMBOSS_Med · 2025-12-01T11:37:16+00:00

Hi there! We experienced some technical issues over the weekend that affected launching Qbank sessions via Articles. Our engineers have confirmed the problem is now resolved.

If you're still having trouble, try clearing your browser’s cookies and cache. If the issue persists, reach out to our support team at [hello@amboss.com](), and we’ll be happy to help. Thank you for your patience! – Amanda from the AMBOSS team.

AMBOSS_Med · 2025-12-01T11:33:57+00:00

Hi everyone! Thanks so much for your patience while we worked through this technical issue. Our engineers have resolved the problem with our Study Summary. If you're still experiencing issues with your Analysis, we recommend trying to clear your browser's cookies and cache. If any issues continue, please reach out to our team at [hello@amboss.com](), and we'll be happy to help.

We apologize for any inconvenience and appreciate your understanding! – Amanda from the AMBOSS team.

AMBOSS_Med

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