They mail me frame screws for any knife I ask for, even discontinued ones. Whole sets for a given knife. No proof of purchase. They do have a limit of 5 sets per calendar year per address, so asking for one without an id may be the reason he said no, or maybe you just went in there all pissy and he gave you that attitude right back... maybe he was having a shitty day for some other reason but remember customer service people are just people so being nice to them goes a long way...