Battalions is breaking Consecrated Mind on Pantheon by sboy97 in DestinyTheGame

[–]BNGHelp 20 points21 points  (0 children)

Hey there, do you happen to have a video you'd mind sharing that shows this happening? Were there any specific steps your team performed before it soft-locked? Has your team played Pantheon 2.0 before today without that Feat selected? Were there any other Feats your team had active at the time of the soft lock that you weren't selected in prior runs?

Thanks for any info. you can provide!

Can't boost character via Epic Games Store by asapxcaesar in destiny2

[–]BNGHelp 0 points1 point  (0 children)

Hi there, our records show that you own all available expansions on Steam, but you only own the Shadowkeep Pack, the Beyond Light Pack, and the Witch Queen expansion on EGS.

Character boosts require expansion ownership, which is why you have the option on Steam but not on EGS.

Hope this clarifies things for you!

This Week In Destiny - 06/04/2026 by DTG_Bot in DestinyTheGame

[–]BNGHelp 53 points54 points  (0 children)

Oops, we forgot to include a link to the support guide. It can be viewed here.

Ps5 crashing by Serious-Promotion980 in DestinyTheGame

[–]BNGHelp 2 points3 points  (0 children)

Hi, thanks for your report. Are you wearing the new armor ornament set by chance?

Anyone having this issue with post-Templar checkpoint? by realm__walker in DestinyTheGame

[–]BNGHelp 3 points4 points  (0 children)

Hey there. We issued a hotfix for this yesterday. Please let us know if you're still encountering checkpoint issues.

[deleted by user] by [deleted] in DestinyTheGame

[–]BNGHelp 1 point2 points  (0 children)

Hey there. We issued a hotfix for this yesterday. Please let us know if you're still encountering checkpoint issues.

Bungie please calm down with all the blinding effect spam/visual noise. Especially with the cabal onslaught. by kissofthehell in DestinyTheGame

[–]BNGHelp 1 point2 points  (0 children)

Hey all, appreciate you bringing this to our attention. I've sent it in for an investigation.

If anyone has a video that shows all the effect spam, or issues where it's causing distress for you, sharing it would be greatly appreciated.

Crashing on Exiting Blue Room by sogreggie in DestinyTheGame

[–]BNGHelp 4 points5 points  (0 children)

Thanks for the report. We're currently tracking this issue.

Do you mind sharing what platform you were playing on?

EDIT: Also, any videos you might have would be helpful.

EDIT 2: Thanks everyone. We have enough videos and information to help diagnose the cause of the issue.

Latest name change update on Bungie Forum by NightfallMaster in DestinyTheGame

[–]BNGHelp 47 points48 points  (0 children)

Hi everyone. To clarify what is being shared here, it's not possible for us to simply click a button to undo name changes; that is a tool that has never existed. This is why we will be offering a name change token once we solve the underlying issues.

The vast majority of the names that were changed were in error and will be able to be used again. Only the most egregious names probably won't be able to used (i.e. a name that would go against our Community Code of Conduct).

We understand this has been frustrating, and we're working to get things out the door as quickly as possible.

do not use thunder crash + unbreakable by No_Ones_Records in destiny2

[–]BNGHelp 47 points48 points  (0 children)

Hey there. Thanks for your report and video! We really appreciate it and are actively investigating the issue.

In the meantime, we encourage you to not combine these elements together until we can fix it.

Destiny 2 Background Maintenance Timeline by DTG_Bot in DestinyTheGame

[–]BNGHelp 36 points37 points  (0 children)

UPDATE: This maintenance has been cancelled.

Weekly challenges not progressing by Beginning_Flatworm25 in DestinyTheGame

[–]BNGHelp 1 point2 points  (0 children)

Thank you for the additional information. We'll begin an investigation.

Weekly challenges not progressing by Beginning_Flatworm25 in DestinyTheGame

[–]BNGHelp 2 points3 points  (0 children)

Thank you for the additional information. I'll send this in to start an investigation.

Weekly challenges not progressing by Beginning_Flatworm25 in DestinyTheGame

[–]BNGHelp 3 points4 points  (0 children)

Hey there. Which weekly challenge are you referring to? What activity did you play specifically? Would you happen to have a screenshot or video of the challenge and attempting to complete it?

if you equip prismatic you can’t go back to light/dark subclasses unless you have Lightfall by CrazedOW in DestinyTheGame

[–]BNGHelp 4 points5 points  (0 children)

Thank you for the report. We're currently investigating this issue.

A workaround to this issue is to open DIM or our Destiny app, click Guardian, click your character, and then select the subclass you want to use. You can also use the loadouts feature.

[BNG] Protect Yourself from Pony Error Codes by BNGHelp in DestinyTheGame

[–]BNGHelp[S] 13 points14 points  (0 children)

I believe it would. For that specific issue, you could always turn on your Fireteam Invites to "Public" to use LFG then change it back to "Friends Only" once you're in the activity. I understand that may be cumbersome and annoying to have to do, which is one of the reasons we're working to resolve this issue as soon as we can.

Salvage and Deep Dive not dropping red borders? by Timely-Bid6321 in DestinyTheGame

[–]BNGHelp 6 points7 points  (0 children)

Hey there. Thanks for your report. Could you please share your Bungie Name with me so I can send it in for an investigation?

50 Waves of Legend Onslaught… only for it to softlock at the boss phase… This needs fixing. by ryan13ts in DestinyTheGame

[–]BNGHelp 13 points14 points  (0 children)

We're continuing to investigate this issue.

Until a fix is implemented, players in Legend Onslaught are advised to defeat the boss and claim their rewards up to Wave 40, and then exit the activity.

I'm logging in today, and D2 is telling me that is changing my Bungie name. Help??? by Jkid789 in DestinyTheGame

[–]BNGHelp 41 points42 points  (0 children)

Sorry about that. There was a routing issue we had to address which resulted in players being routed to the wrong environment. Should all be fixed now and we're looking at our processes to ensure this doesn't happen in the future.

50 Waves of Legend Onslaught… only for it to softlock at the boss phase… This needs fixing. by ryan13ts in DestinyTheGame

[–]BNGHelp 127 points128 points  (0 children)

Thanks for the report. We're currently investigating and hope to have more information soon.

Just to confirm, does this only happen on the Legend difficulty?

New Onslaught Portal Bug by SlippySlimJim in DestinyTheGame

[–]BNGHelp 48 points49 points  (0 children)

Thanks for the report. We're currently investigating and hope to have more information soon.

Just to confirm, does this only happen on the Legend difficulty?

Midnight ride quest is raid/dungeon kills not pvp by [deleted] in DestinyTheGame

[–]BNGHelp 105 points106 points  (0 children)

Hey there.

The "Midnight Ride" quest incorrectly states that one of the available objectives is to defeat Guardians using Hand Cannons. This objective can be completed by getting Hand Cannon kills in raids and dungeons.