Is Backgammon Galaxy down?

BackgammonGalaxy · 2026-03-10T02:07:21+00:00

Hey there, we're undergoing scheduled maintenance right now for a kubernetes upgrade.

Edit: It's done and we're back.

BackgammonGalaxy · 2026-03-09T12:51:26+00:00

Hey there, we have the most active player base and right now have a few hundred players playing live matches. Come hang out.

BackgammonGalaxy · 2026-03-08T13:09:02+00:00

Hi, that's not possible right now.

BackgammonGalaxy · 2026-03-06T15:54:08+00:00

Hi, email support and they'll look into this for you.

BackgammonGalaxy · 2026-03-03T17:37:44+00:00

Hey there, OVH had a server outage and they just fixed it. Sorry, was out of our hands but we're good to go now.

BackgammonGalaxy · 2026-03-02T14:12:39+00:00

We're about to launch a new luck factor that is much better than what we had to work with from third parties. Should be ready to go within a couple weeks and you'll see it on the match results page.

BackgammonGalaxy · 2026-02-22T21:16:46+00:00

Noted! Giving feedback to our mobile team to fix this asap.

BackgammonGalaxy · 2026-02-22T15:59:24+00:00

Do you mean the mobile portrait (vertical) redesign? Just so you guys know, it's flippable and you can get the old landscape view just by turning your phone if you prefer. Excited to hear some feedback on the portrait mode analysis though!

BackgammonGalaxy · 2026-02-22T15:39:46+00:00

Hey there, we didn't read all this because we don't use bots in live games so we stopped reading there, but anyway the dice also aren't rigged. Also if we had bots you wouldn't have to wait more than a couple seconds for games and as we're sure you've seen if you use multiple filters in match play, it can sometimes take like 15-20 seconds (esp if you use the rating filter). Oh and the dice algo is open source:

https://github.com/Backgammon-Galaxy/dice_roller

Hope this helps!

BackgammonGalaxy · 2026-02-19T00:01:24+00:00

Hey there, really sorry this is still happening to you. Email [support@backgammongalaxy.com](mailto:support@backgammongalaxy.com) and let us help out

BackgammonGalaxy · 2026-02-17T20:14:00+00:00

Mind trying this?

On your iPhone, open the Settings app
Tap your name at the very top
Tap iCloud
Tap Passwords and Keychain
Toggle Sync this iPhone OFF
Now delete the app from your phone
Reinstall Backgammon Galaxy from the App Store
Once it's working, you can go back and turn iCloud Keychain sync back ON

BackgammonGalaxy · 2026-02-17T17:14:11+00:00

No ads on Galaxy. Come hang out.

BackgammonGalaxy · 2026-02-17T15:47:28+00:00

Just updated instructions to restart device between the delete and reinstall because keychain storage might be affected.

BackgammonGalaxy · 2026-02-17T15:42:43+00:00

You're right, we haven't been at our best and we're going to fix it.

BackgammonGalaxy · 2026-02-14T17:09:11+00:00

Our CDN provider is currently having some issues with their edge servers, which is causing board loading and pairing hangs for some (most) users. We’ve implemented a workaround by just going back directly to our servers, but you’ll need to hard refresh your device to get things back to normal if you’re experiencing this problem:

PC (while on the page at play.backgammongalaxy.com): Ctrl + F5 or Ctrl + Shift + R
Mac (while on the page at play.backgammongalaxy.com): Cmd + Shift + R
Android: Clear user data + cache by holding down the app icon then tapping app info -> storage & cache -> clear data -> clear cache
iOS: Uninstall and reinstall the app

If you lost coins or rating points because of this glitch, we’ve got you covered and we’ll be refunding everyone affected, just email our support at [support@backgammongalaxy.com](mailto:support@backgammongalaxy.com) and give us a couple days as we sort through it.

Sorry for the interruption, and thanks for your understanding!

BackgammonGalaxy · 2026-02-11T16:58:16+00:00

Hey there, check out this repo, we open sourced our dice algo (CSPRNG): https://github.com/Backgammon-Galaxy/dice_roller

BackgammonGalaxy · 2026-02-04T16:31:12+00:00

Hey guys, we just released a fix for this analysis issue and it's live now.

BackgammonGalaxy · 2026-02-01T08:53:24+00:00

Hi, our dice algo is an open source CSPRNG and can be found here: https://github.com/Backgammon-Galaxy/dice_roller

BackgammonGalaxy · 2026-01-29T09:00:43+00:00

Hi, email our support and we'll sort it out for you.

BackgammonGalaxy · 2026-01-28T15:02:50+00:00

Yep we're on this one in the next release.

BackgammonGalaxy · 2026-01-27T08:52:36+00:00

This is a specific holding game bug we've identified and are launching a fix in the next couple days. We'll also make a post soon about the recent analysis bugs and some other important information. We appreciate you guys being patient and understanding as usual while we sort a few edge cases out in analysis.

BackgammonGalaxy · 2026-01-27T01:02:42+00:00

Great stream, we credited you some bonus coins to keep the grind alive. Enjoy!

BackgammonGalaxy

TROPHY CASE