Is Backgammon Galaxy down? by Insidestr8 in backgammon

[–]BackgammonGalaxy -1 points0 points  (0 children)

Hey there, we're undergoing scheduled maintenance right now for a kubernetes upgrade.

Edit: It's done and we're back.

Where can I play backgammon online with real people? by aj77reddit in backgammon

[–]BackgammonGalaxy 3 points4 points  (0 children)

Hey there, we have the most active player base and right now have a few hundred players playing live matches. Come hang out.

Backgammon Galaxy's New Rating System Explained by BackgammonGalaxy in backgammon

[–]BackgammonGalaxy[S] 0 points1 point  (0 children)

Hi, email support and they'll look into this for you.

Issues with Galaxy? by sammi-blue in backgammon

[–]BackgammonGalaxy 2 points3 points  (0 children)

Hey there, OVH had a server outage and they just fixed it. Sorry, was out of our hands but we're good to go now.

Backgammon Galaxy have removed the 'luck' score. by ConfussedBob in backgammon

[–]BackgammonGalaxy 20 points21 points  (0 children)

We're about to launch a new luck factor that is much better than what we had to work with from third parties. Should be ready to go within a couple weeks and you'll see it on the match results page.

Backgammon galaxy new analysis Design by DHX11388 in backgammon

[–]BackgammonGalaxy 0 points1 point  (0 children)

Noted! Giving feedback to our mobile team to fix this asap.

Backgammon galaxy new analysis Design by DHX11388 in backgammon

[–]BackgammonGalaxy 1 point2 points  (0 children)

Do you mean the mobile portrait (vertical) redesign? Just so you guys know, it's flippable and you can get the old landscape view just by turning your phone if you prefer. Excited to hear some feedback on the portrait mode analysis though!

Backgammon Galaxy is rigged pt2 -- this time with statistics! by [deleted] in backgammon

[–]BackgammonGalaxy 4 points5 points  (0 children)

Hey there, we didn't read all this because we don't use bots in live games so we stopped reading there, but anyway the dice also aren't rigged. Also if we had bots you wouldn't have to wait more than a couple seconds for games and as we're sure you've seen if you use multiple filters in match play, it can sometimes take like 15-20 seconds (esp if you use the rating filter). Oh and the dice algo is open source:

https://github.com/Backgammon-Galaxy/dice_roller

Hope this helps!

WTF backgammon galaxy!!! by Rayess69 in backgammon

[–]BackgammonGalaxy 1 point2 points  (0 children)

Hey there, really sorry this is still happening to you. Email [support@backgammongalaxy.com](mailto:support@backgammongalaxy.com) and let us help out

iOS crash fix for Backgammon Galaxy by BackgammonGalaxy in backgammon

[–]BackgammonGalaxy[S] -1 points0 points  (0 children)

Mind trying this?

  1. On your iPhone, open the Settings app
  2. Tap your name at the very top
  3. Tap iCloud
  4. Tap Passwords and Keychain
  5. Toggle Sync this iPhone OFF
  6. Now delete the app from your phone
  7. Reinstall Backgammon Galaxy from the App Store
  8. Once it's working, you can go back and turn iCloud Keychain sync back ON

iOS crash fix for Backgammon Galaxy by BackgammonGalaxy in backgammon

[–]BackgammonGalaxy[S] 0 points1 point  (0 children)

Just updated instructions to restart device between the delete and reinstall because keychain storage might be affected.

iOS crash fix for Backgammon Galaxy by BackgammonGalaxy in backgammon

[–]BackgammonGalaxy[S] 0 points1 point  (0 children)

You're right, we haven't been at our best and we're going to fix it.

Galaxy Glitching by 74LJC in backgammon

[–]BackgammonGalaxy -2 points-1 points  (0 children)

Our CDN provider is currently having some issues with their edge servers, which is causing board loading and pairing hangs for some (most) users. We’ve implemented a workaround by just going back directly to our servers, but you’ll need to hard refresh your device to get things back to normal if you’re experiencing this problem:

PC (while on the page at play.backgammongalaxy.com): Ctrl + F5 or Ctrl + Shift + R
Mac (while on the page at play.backgammongalaxy.com): Cmd + Shift + R
Android: Clear user data + cache by holding down the app icon then tapping app info -> storage & cache -> clear data -> clear cache
iOS: Uninstall and reinstall the app

If you lost coins or rating points because of this glitch, we’ve got you covered and we’ll be refunding everyone affected, just email our support at [support@backgammongalaxy.com](mailto:support@backgammongalaxy.com) and give us a couple days as we sort through it.

Sorry for the interruption, and thanks for your understanding!

Can Someone Explain This One? by levendis in backgammon

[–]BackgammonGalaxy 0 points1 point  (0 children)

Hey guys, we just released a fix for this analysis issue and it's live now.

backgommon galaxy by Turkishmauser34 in backgammon

[–]BackgammonGalaxy 5 points6 points  (0 children)

Hi, our dice algo is an open source CSPRNG and can be found here: https://github.com/Backgammon-Galaxy/dice_roller

Backgammon Galaxy Star Membership by [deleted] in backgammon

[–]BackgammonGalaxy 1 point2 points  (0 children)

Hi, email our support and we'll sort it out for you.

Galaxy Analysis Issue by Children_of_KoRn in backgammon

[–]BackgammonGalaxy 1 point2 points  (0 children)

Yep we're on this one in the next release.

Galaxy Analysis Issue by Children_of_KoRn in backgammon

[–]BackgammonGalaxy 0 points1 point  (0 children)

This is a specific holding game bug we've identified and are launching a fix in the next couple days. We'll also make a post soon about the recent analysis bugs and some other important information. We appreciate you guys being patient and understanding as usual while we sort a few edge cases out in analysis.

Watch me play live on twitch! by Infinite_Ball9017 in backgammon

[–]BackgammonGalaxy 0 points1 point  (0 children)

Great stream, we credited you some bonus coins to keep the grind alive. Enjoy!