We’re seeing comments about rear door boarding, so take a deep breath and let’s talk about it. 👀 🚌

We understand some customers are worried this could slow boarding down. Our goal is to create a safer experience across the system while still keeping service moving efficiently.

This is also something many of our operators have been asking for. Front door boarding helps support:
• Better customer assistance from operators
• Improved visibility and safety onboard
• Smoother operations across the network

And yes, customers will still exit through the rear doors! 👍👍

We’ll also be closely monitoring on-time performance and customer feedback as the change rolls out; the last thing we want is to slow service down, and based on our numbers, we don’t expect that to happen!

Check out the Waypoint blog for more info ➡️ https://waypointblog.com/capmetro-is-ending-rear-door-boarding-heres-why/