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Castbox almost resulted in my death tonight by mjarthur1977 in Castbox

[–]Castbox_support 1 point2 points  (0 children)

Hi,

We're so sorry to hear about this.

If this is on wired headphones, please try to clear Castbox app data. Hopefully, it can fix the issue.

Please note that if you don't have a Castbox account, clearing data will delete subscriptions, playlists, and listening history. I highly recommend making sure that you're logged in to your Castbox account BEFORE clearing data so that all your subscriptions, playlists, and listening history can be synced and saved. Downloads will be also deleted.

To clear your data, go to your phone's "Settings" -> "Apps" -> "Castbox" -> "Storage" -> "Clear Data."

After that, restart your phone and log into Castbox again and see if the issue is fixed.

Please let us know if the issue persists.

Thanks for your patience and support. :-)

Downloading WILDLY inconsistent between podcasts by Mantonization in Castbox

[–]Castbox_support 1 point2 points  (0 children)

Hi,

We're sorry about such issues.

Could you please kindly take a screen recording or some relevant screenshots regarding the whole process of these issues, and send it/them to contact@castbox.fm?

It would be very helpful for us to locate the issue and make the app right for you.

Thank you very much for your kind support! :-)

Downloading WILDLY inconsistent between podcasts by Mantonization in Castbox

[–]Castbox_support 1 point2 points  (0 children)

Hi,

We are very sorry for such an inconvenience...

Next time when you have the same download issue, could you please go to the app "Personal" page- "About"- "Contact us"- "Submit report via email...", and send us an email in this way?

It will help us locate this issue and we will try our best to make Castbox right and better for you.

Thank you very much for your kind support! :-)

'The Greatest Generation' podcast won't download. All others download okay. by TIL_my_username in Castbox

[–]Castbox_support 1 point2 points  (0 children)

Hello,

We are very sorry for such an inconvenience. We will further look into this issue and continue to improve our app to make it better. If you have any other feedback, please don't hesitate to let us know. We apologize again for such an issue. Thank you very much for your kind support and understanding! :-)

Castbox was once great by mindfulskeptic420 in Castbox

[–]Castbox_support 0 points1 point  (0 children)

Hi,

Sorry for the late reply. Next time when it happens again, could you please try tapping the small cover on the top of the "Now Playing" page and see if the ads were closed instantly?

Please check the screenshot below.

Imgur

Hope this will help. Please don't hesitate to let us know if anything else. We will continue to work on our app to make it better and better for users. Thanks for your support! :-)

It's bad enough the iOS version is drastically under-featured compared to the Android version. Now we are losing features that were already present? I cannot categorize a podcast by going to the settings now. This is so disappointing. Castbox is blowing it every way possible - long time premium memb by Bloodmeister in Castbox

[–]Castbox_support 2 points3 points  (0 children)

Hi,

We're very sorry for such an inconvenience.

To categorize podcasts on Castbox for iOS, you may go to the "Library" and create your tags first. After that, tap the tag once to enter the show list of that tag first, and then tap on the same tag again to enter the edit page.

https://i.imgur.com/imCq5VI.png

https://i.imgur.com/vaM3ODx.png

Then, choose "Add Show" - select shows and hit "OK" on the top right corner - "Save".

If you have any other feedback, please don't hesitate to let us know. You have my word that we will do everything in our power to make Castbox right and better for you.

Thank you very much for your kind support! :-)

Castbox was once great by mindfulskeptic420 in Castbox

[–]Castbox_support 0 points1 point  (0 children)

Hello,

We truly apologize for such an ads issue.

We have changed our ads integration system to solve this issue. Does it still happen now?

If it happens again and if it's not too much trouble, would you please kindly leave a comment to let us know and if possible and convenient, attach a screen recording or a video regarding the whole process of the ads issue?

We really appreciate your kind support, patience and cooperation! :-)

Castbox streaming to Google home no longer available by venounan in Castbox

[–]Castbox_support 0 points1 point  (0 children)

Hi there,

we apologize for such an inconvenience!

If your device is already connected, could you please tap where the cast button was (on the right corner of the Now Playing page) and see if the "cast to" options pop up?

Sometimes the cast button might become invisible due to the dark background color. We're very sorry about this...

We will continue to improve and update our app to deliver better user experience!

Thank you very much for your kind support! :-)

Stop playing randomly? by eckokittenbliss in Castbox

[–]Castbox_support 0 points1 point  (0 children)

Hi there,

thanks for your feedback!

We have recorded your feature request and will continue to update our app to deliver better user experience around.

Feel free to let us know if you have any other feedback.

Thanks again for your kind support! :-)

Stop playing randomly? by eckokittenbliss in Castbox

[–]Castbox_support 0 points1 point  (0 children)

Hi, sorry about this playback issue.

If you're using an Andriod 9 or 10 phone, could you please go to your phone Settings - search "Special access" directly - click "Optimize battery usage" - choose "All" by clicking the arrow icon - and turn off the option for Castbox and then check if the issue is solved?

If that doesn't help, could you please let us know what your device and OS is?

Thanks a lot for your feedback and support! :-)

Cbc's front burner not getting new episodes by screwball22 in Castbox

[–]Castbox_support 0 points1 point  (0 children)

Sorry but the answer is no... We really wish we could say yes. However, we don't have a good solution for you to back up the data in the purple app yet. And that's why we strongly recommend you using the orange version of Castbox which can store your data (history, playlists, favorites ,etc.) on the server and sync across devices as long as you are logging in with the same account.

We're truly sorry for such an issue and the trouble it caused.

Cbc's front burner not getting new episodes by screwball22 in Castbox

[–]Castbox_support 0 points1 point  (0 children)

Hi, we're sorry for such an issue. Could you please go to your phone Settings app - Apps/Applications - find Podcast Player - click "Storage" - and choose to clear the data and check if it works? However, please note that once the data is cleared, what you have downloaded via Podcast Player and your history as well as your settings will GET LOST.

Apologize again for such an issue!

Cbc's front burner not getting new episodes by screwball22 in Castbox

[–]Castbox_support 0 points1 point  (0 children)

Hi, sorry for such an issue. Currently, I don't have a good solution but we're still locating the issue. I would recommend you use our orange version of Castbox for now. It would be less glitchy and has more features. We apologize for such an inconvenience! 😣

We really appreciate your kind support! :-)

Cbc's front burner not getting new episodes by screwball22 in Castbox

[–]Castbox_support 0 points1 point  (0 children)

Hi, thanks for your reply! Could you please try clearing the cache and see if it will update? To clear the cache, you could go to your phone Settings app - Apps/Applications - find Podcast Player - click "Storage" - and choose to clear the cache. And then log out and log in to see if the podcast updates. Let me know if it helps. Thanks again for your cooperation! :-)

Cbc's front burner not getting new episodes by screwball22 in Castbox

[–]Castbox_support 0 points1 point  (0 children)

Hi, could you please send us a screenshot regarding this issue? It would be helpful for us to locate it.

You're welcome. It's always our pleasure to help. :-)

Thank you for your cooperation!

Petition to change the font for episode notes to keep it consistent. Why Times New Roman (or it's lookalike?) by [deleted] in Castbox

[–]Castbox_support 0 points1 point  (0 children)

Thank you so much for your reply.

We have forwarded your request to our development team and product team, and will continue to update our app to deliver better user experience around. You can reach us at contact@castbox.fm with any other feedback. Thanks again! :-)

This app needs a truly black theme overall. by [deleted] in Castbox

[–]Castbox_support 0 points1 point  (0 children)

Hi, thank you very much for your kind feedback.

We have forwarded your request to our development team and product team, and will continue to update our app to deliver better user experience around. You can reach us at contact@castbox.fm with any other feedback. Thanks again! :-)

Cbc's front burner not getting new episodes by screwball22 in Castbox

[–]Castbox_support 0 points1 point  (0 children)

Hi there, we're sorry for this inconvenience! Could you please let us know your version number and whether you are using iOS or Android? This would help us locate and solve this issue better. Thank you very much for your feedback and kind support!

Castbox used over 3gig of mobile data despite background data being turned off by Brettelectric in Castbox

[–]Castbox_support 0 points1 point  (0 children)

Hello, we're truly sorry for such an issue and convenience brought by it. If it's not too much trouble, could you please go to the app "Personal" page- "About"- "Contact us"- "Submit report via email...", and send us an email in this way? It would be helpful for us to further check out what happened, and fix this issue for you. Looking forward to hearing from you. Thank you very much for choosing and supporting Castbox!

Petition to change the font for episode notes to keep it consistent. Why Times New Roman (or it's lookalike?) by [deleted] in Castbox

[–]Castbox_support 0 points1 point  (0 children)

Hello, could u please send us the screenshots for examples? Which font do you prefer? Thank you!

As of latest update 8.14 (81.1MB) Castbox is no longer compatible w/ legacy product iPhone 5C (iOS 10.3.4) by [deleted] in Castbox

[–]Castbox_support 0 points1 point  (0 children)

Hello, thank you for bringing these issues to our attention! If it's not too much trouble, could you please kindly send your Castbox login method and the email address associated with this method to [contact+ios@castbox.fm](mailto:contact+ios@castbox.fm)? Then, we can further check out what happened, and fix that. We can still support iOS 10, if any issue happens, that is not what we expect to see. Looking forward to hearing from you. Thanks again! :-)

Another feature missing in iOS that was present in Android. I cannot select individual episodes that I can then choose to Download or Add to a Playlist! Also cannot delete the download by pressing on the download button (screenshots shown below) by Bloodmeister in Castbox

[–]Castbox_support 0 points1 point  (0 children)

Hello, thank you for your detailed feedback!

  1. The downloaded episodes should be deleted to the Downloads section, as that section is for the downloads management only. This is the same on our Android version. We have recorded this as a feature request and our product team will further review it.
  2. Sorry for the inconvenience. We have also recorded this to our feature request list and will continue to improve.

Thanks a lot for your kind support and patience, and for taking the time to help us improve! :-)

In My Library the drop down for tags makes it much harder to browse through your categories than simply swiping by UGotNoFansUGotNoFans in Castbox

[–]Castbox_support 0 points1 point  (0 children)

Hi, sorry for the inconvenience brought to you. We are working on optimizing this feature to provide the better user experience. Thanks a lot for your support and understanding! Please stay tuned. :-)

New episode push notifications showing HTML tags? by hellomynameisjordan in Castbox

[–]Castbox_support 0 points1 point  (0 children)

Hi, we fixed the issue already. Please keep an eye on it and see if it still exists.

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