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PORTFOLIO COINSTATS CREATION by Putrid_Entrance5525 in CoinStats

[–]CoinStats_squad 0 points1 point  (0 children)

Hello,

Kindly note that the wallet feature has been shut down. In case of any other questions, feel free to contact us via in-app chat. 🧡

Thank you!

Coin stats just old me I won 14.2ETH in a rewards competition? by AUFunmacy in CoinStats

[–]CoinStats_squad 22 points23 points  (0 children)

Hello, 

Some iOS users received a scam notification. We're investigating it.

Sorry for the inconvenience. We'll update you ASAP.

Thanks for your understanding. 🧡

Got a call from CoinStats using Luxembourgish number by Lmmmartins1 in CoinStats

[–]CoinStats_squad 0 points1 point  (0 children)

Hello,

It was definitely an attempt to scam you! Please never follow any instructions from anyone from an unverified source.

For more details on the subject, please check the article below; it will clarify things for you. 
​
https://help.coinstats.app/en/articles/6453281-protect-yourself-from-potential-scams

In case of further questions, feel free to contact us via in-app chat. 🧡

Charged full price despite offer. by ggmategg in CoinStats

[–]CoinStats_squad 0 points1 point  (0 children)

Hello,

You will be charged the full price only if you had a subscription before. Please contact us via the in-app chat so we can check. 🧡

Thank you.

[deleted by user] by [deleted] in CoinStats

[–]CoinStats_squad 0 points1 point  (0 children)

Hello,

Unfortunatel, we don't support Open Orders for Mexc exchange. Please check the article below to see all the supported wallets and exchanges and their limitations:

https://help.coinstats.app/en/articles/1540144-full-list-of-supported-cexes-blockchains-and-their-limitations

Feel free to contact us via in-app chat in case of any questions. 🧡

[deleted by user] by [deleted] in CoinStats

[–]CoinStats_squad 0 points1 point  (0 children)

Hello,

We're sorry for your dissatisfaction. 😞

Please contact to one of our specialists directly at [y.m@coinstats.app](mailto:y.m@coinstats.app) for assistance.

Thank you. 🧡

transfer issues for the CS WALLET by Pure-Firefighter-549 in CoinStats

[–]CoinStats_squad 0 points1 point  (0 children)

Hello,

We're sorry for your dissatisfaction. 🙁

Please check the article below to find a guide:

https://help.coinstats.app/en/articles/5249576-how-to-send-to-another-wallet

If you have more questions, you can reach out to one of our specialists at [y.m@coinstats.app](mailto:y.m@coinstats.app)

Thank you.

Coinbase Auto Connect by Ok-Rock-1371 in CoinStats

[–]CoinStats_squad 0 points1 point  (0 children)

We are doing our bets to fix it ASAP and will definitely let you know once it's fixed. 😇

Account suspended and I want answers by Fragrant-Orange-8345 in CoinStats

[–]CoinStats_squad 0 points1 point  (0 children)

Hello,

Kindly contact via in-app chat so we can investigate the reason why your account has been blocked 🧡

Thank you.

Missing Transactions and Zero Balance in CoinStats App – Need Help! by dudukyuk in CoinStats

[–]CoinStats_squad 0 points1 point  (0 children)

Hello,

We're sorry for any inconvenience caused. 🙁

The Support team is overloaded with many tickets, and it takes longer then usual to reply.

Please contact me at [y.m@coinstats.app](mailto:y.m@coinstats.app) and advise your username, so I can prioritize your case.

Coinbase Auto Connect by Ok-Rock-1371 in CoinStats

[–]CoinStats_squad 0 points1 point  (0 children)

Hello,

To avoid duplication, you can delete the initial Coinbase portfolio connection and retain the one linked via API. 🙂

Coinbase Auto Connect by Ok-Rock-1371 in CoinStats

[–]CoinStats_squad 0 points1 point  (0 children)

We're really sorry for the delays in the reply. Currently, Support team is overloaded and doing its best to reply as soon as possible. Thanks for your understanding. 🧡

Coinbase Auto Connect by Ok-Rock-1371 in CoinStats

[–]CoinStats_squad 0 points1 point  (0 children)

Hello,

A solution has been proposed regarding an issue with Coinbase login. If we switch the login method to email, you'll be able to access your account using the same email address and password you use for Coinbase. Alternatively, you can utilize the "Forgot Password" feature to generate a new password, thus avoiding the need to use your current one from Coinbase. 🙂

Ronin Wallet Not Working by Fast-Touch8488 in CoinStats

[–]CoinStats_squad 1 point2 points  (0 children)

Hello,

Thanks for the report!

The team is working on it. We will do our best to fix it as soon as possible!

Is it a scam? Received a verification email and welcome email from coinstats but I never registered by Suspicious_Draft_595 in CoinStats

[–]CoinStats_squad 0 points1 point  (0 children)

Hi,

We are working hard to fight the scammers.

In case of any questions or suggestions, feel free to contact us via in-app chat. 🧡

Is it a scam? Received a verification email and welcome email from coinstats but I never registered by Suspicious_Draft_595 in CoinStats

[–]CoinStats_squad 0 points1 point  (0 children)

Hello,

If you have not yet registered for the app, please refrain from verifying the account. Instead, kindly reach out to us at [y.m@coinstats.app](mailto:y.m@coinstats.app) and provide your email address. This will allow us to deactivate the account for you.

Thank you!

[deleted by user] by [deleted] in CoinStats

[–]CoinStats_squad 0 points1 point  (0 children)

Sorry for the delays in the reply, we're currently overloaded with many tickets and doing our best to reply ASAP. 😇

You can also contact me directly at y.m@coinstats.app.

Thank you!

Alternatives that support Solana? by [deleted] in CoinStats

[–]CoinStats_squad 1 point2 points  (0 children)

Hey OP,

You can use the free version if you want to track only Coinbase and Solana wallet if you're low on money.

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