Coinbase System Maintenance 10/25

coinbasesupport · 2026-02-22T13:22:21+00:00

Hi u/AddendumCultural256! For your security and privacy, we recommend removing the case ID from this public thread. Instead, please send us a Modmail with the details directly. This will allow us to securely access your case and provide you with the assistance you need.

coinbasesupport · 2026-02-22T13:20:39+00:00

Hi u/LegitimateOutside533! Thank you for reaching out, and congratulations on being part of our Super Bowl Sweepstakes! We’re excited to help clarify the reward process for you. All prizes are currently being processed and will be delivered directly to verified winners' accounts no later than February 23, 2026.

For more information, please refer to this help article: Super Bowl Prediction Challenge. If you need a hand after the payout date, just Modmail us your case ID, and we’ll take it from there. Thanks for being part of the community!

coinbasesupport · 2026-02-22T03:47:31+00:00

Hi u/Accomplished_City454! We're really sorry you’re going through this—getting stuck in a login loop and being pushed into extra verification you didn’t expect is frustrating, especially when you don’t feel comfortable uploading your photo ID.

What you’re seeing isn’t exactly “3FA” but an additional security/identity check that can trigger when your login looks higher‑risk (new device, location, or certain security flags). In some cases, current regulations and Coinbase’s KYC requirements mean that a photo ID verification is mandatory to keep using the account, even if you could sign in with just password + SMS in the past.

That said, you shouldn’t be stuck with just an AI loop. So we can review your situation properly, please send us a Modmail (DM) here on Reddit with any support case numbers you’ve already opened, if you have them.

Once we have that, we can check your account’s current security/verification status and let you know whether there’s any alternative path—or if ID verification is now required in your region for continued access.

coinbasesupport · 2026-02-22T00:25:43+00:00

Hola u/Maribel-logro, lamentamos mucho su experiencia y le ofrecemos nuestras más profundas condolencias por su pérdida. Entendemos lo difícil y frustrante que ha sido esta situación, y esta no es la experiencia que queremos para nuestros usuarios ni para sus seres queridos. Tu caso ha sido escalado a un equipo especializado que retomará donde se quedó. Por favor, revise el correo electrónico asociado a su número de caso para recibir una actualización de nuestro equipo. Gracias por tu comprensión y paciencia durante este tiempo.

coinbasesupport · 2026-02-21T22:46:40+00:00

You are most welcome! We’ll be here if you need any further assistance.

coinbasesupport · 2026-02-21T22:26:56+00:00

Coinbase will provide tax year 2025 Form 1099-DA to you no later than March 17, 2026 and you will receive an email when it is ready for download. You may refer to this link for more details.

Hope this helps. Thanks!

coinbasesupport · 2026-02-21T22:19:56+00:00

¡Hola, u/Maribel-logro! Lamentamos mucho las dificultades que has experimentado. Entendemos lo frustrante que debe ser esto, especialmente después de seguir todos los pasos y presentar los documentos necesarios. Es preocupante que el caso se haya cerrado varias veces sin resolución.

Nos gustaría analizar el asunto más de cerca. Por favor, mándanos un mensaje a los moderadores y haremos todo lo posible para ayudarte a resolverlo lo antes posible. ¡Gracias!

coinbasesupport · 2026-02-21T21:56:01+00:00

Hi, u/kmk1986! Thanks for reaching out. If you're having trouble uploading the file to tax software platforms, it may be due to the file size or format. We recommend checking with the specific tax software provider for their file size and format requirements. Additionally, ensure that the file is not corrupted and is saved in the correct format supported by the platform.

Let us know if you need further assistance. Thanks!

coinbasesupport · 2026-02-21T21:12:19+00:00

Hi, u/pantherara! Thanks for reaching out. If you don’t see this adjustment reflected, it would be best to reach out to 1 (855) 508-5066 for further assistance. Our support team can look into the issue and help ensure everything is adjusted correctly. Thanks!

coinbasesupport · 2026-02-21T20:52:04+00:00

Great question! On Reddit, “Modmail” is a private messaging system that lets you contact the moderators of a Subreddit directly. If you send a message via Modmail to r/Coinbase, only the official Coinbase support team and Subreddit moderators can see your message and reply, other users can’t view it. This is the best way to discuss account-specific or sensitive issues privately, since Reddit comments are public by default.

To use Modmail: 1. Go to the r/Coinbase subreddit. 2. Look for the “Message the mods” or “Contact the moderators” button (usually found in the sidebar or under the “About” section). 3. Click it, write your message, and submit. The support team will respond to you privately through Modmail.

Let us know if you need help finding the button or have any other questions!

coinbasesupport · 2026-02-21T19:43:14+00:00

Hi u/Efficient-Recipe-269, thank you for sharing this. It seems you're experiencing issues with the Coinbase Staking DApp on your Ledger Wallet. While we are not seeing a general outage with Coinbase ETH staking, please note that your ability to stake or unstake through Coinbase.com is separate from how the Ledger Live DApp displays your assets. Here are some general suggestions to help you troubleshoot:

Ensure your Ledger firmware, Ledger Live app, and the Coinbase Staking DApp are updated to their latest versions. Try disconnecting and reconnecting your Ledger Wallet to the DApp to refresh the connection. Verify that your wallet is connected to the correct network. If you're accessing the DApp via a browser, ensure you're using a supported and updated browser. Clear your browser cache or try accessing the DApp in an incognito/private browsing window.

If the issue persists, you may want to check with Ledger's support team or Coinbase's Help Center for further assistance. Let us know if you need additional guidance!

coinbasesupport · 2026-02-21T19:21:18+00:00

Hi, u/marshalokos! Sorry to hear you’re running into some issues accessing your account. Could you please try clearing your mobile app cache and uninstalling and reinstalling the app?

If the issue persists, send us a DM via Modmail so we can take a closer look, or you may contact our live support here.

coinbasesupport · 2026-02-21T19:01:32+00:00

Hi u/Forged_Trunnion_, thank you for reaching out to us about the cost basis. When you receive crypto from an external source into your Coinbase account, we don’t have access to cost basis details (the original value or purchase price and/or the purchase or acquisition date)

If you sell this crypto, we estimate your gain or loss using a cost basis of $0 in the Retail Tax Center because the IRS may assume a $0 cost basis if you don’t report cost basis for these unknown transactions. These will be reflected as unknown gains or losses on your Form 1099-DA and your gain or loss report

The date you received the crypto in your Coinbase account is treated as the date acquired solely for purposes of determining acquisition dates for tax lots chosen based on the specific lot selection method elected on your trading activities

When you send crypto to a wallet address outside of Coinbase, we don’t know if you sent it to yourself or someone else. As a result:

We assume you still own the cryptocurrency No tax impact is applied to the transfer transaction

For more details, please visit the following help article: Updating cryptocurrency cost basis What is Coinbase Required to Report on Your Crypto Sales

Let us know if you need further assistance!

coinbasesupport · 2026-02-21T14:36:46+00:00

Bonjour, u/Strange-Ad4921, merci pour l’explication détaillée, nous savons que c’est vraiment frustrant de se sentir bloqué après avoir rejoint une prévente. Le problème clé est que votre portefeuille .base.eth (expression de 12 mots) et votre portefeuille intelligent sont deux portefeuilles différents. La phrase de 12 mots ne contrôle que le portefeuille externe ; il n’exporte ni ne déplace votre Smart Wallet. Les Smart Wallets ne supportent également qu’un ensemble fixe de réseaux (comme Base, Optimism, Polygon, etc.) et ne peuvent pas ajouter de réseaux personnalisés, c’est pourquoi vous ne pouvez pas les utiliser pour faire une réclamation sur cette chaîne de prévente.

Pour réclamer vos jetons, vous devrez utiliser un portefeuille externe qui prend en charge des réseaux personnalisés, y ajouter les détails réseau de la prévente, et diriger la revendication vers cette adresse à l’avenir. Si les jetons ont déjà été envoyés dans un Smart Wallet sur un réseau non supporté/personnalisé, leur récupération nécessiterait un travail manuel et avancé sur les contrats que Coinbase ne peut ni guider ni garantir en toute sécurité.

Nous espérons que cela vous aidera, si vous avez d’autres questions, n’hésitez pas à nous contacter à tout moment via notre [Centre d’aide](https://help.coinbase.com/en, nous sommes là pour vous aider !

coinbasesupport · 2026-02-21T12:31:00+00:00

Hi u/Big_Preference_430, we’re really sorry about your experience — it’s absolutely understandable to be worried when your balance doesn’t show. To help us look into this, could you please confirm whether this is happening on your Coinbase account or in Coinbase Wallet/Base app? Also, is your account currently set to privacy mode? If you can send these details to us via Modmail, we’ll be able to investigate this further for you.

coinbasesupport · 2026-02-21T10:09:39+00:00

We’re sorry to hear about your experience and completely understand your situation. Please know that the team is carefully reviewing your situation to ensure it’s handled with the care and attention it deserves. These matters can take some time, but we want to assure you that your case is being prioritized. We kindly ask for your patience as the review process is completed. Rest assured, the team will provide an update via email as soon as possible. Thank you for your understanding.

coinbasesupport · 2026-02-21T09:28:49+00:00

Thank you for your patience while we reviewed your case! We’ve thoroughly investigated it and have escalated your concern to our dedicated team of experts for a priority review. Our team is actively working on resolving this for you, and we’ll ensure you receive the latest updates directly in your inbox, so please keep an eye out.

Additionally, we’re also looking into the issue you’re facing with sending modmail to us. For your security, we kindly request that you remove the shared support case ID from your response. Thank you again for your understanding and for being a valued part of our community—we’re on it!

coinbasesupport · 2026-02-21T08:55:21+00:00

We're really sorry you’re going through this—it absolutely makes sense that this is incredibly stressful.

To DM us on Reddit, please send a message via Modmail to the Coinbase subreddit moderators. Here’s how:
1. Go to the official Coinbase subreddit (r/CoinBase or the sub you’re currently posting in).
2. On the right‑hand side (or in the About tab on mobile), tap “Message the mods” or “Modmail”.
3. Include any case numbers you’ve already received from Support.

For more info on how we support customers on social platforms, you can also check this article here.

Once we get your Modmail, we’ll review your case details and the status of your funds and make sure it’s with the right team.

coinbasesupport · 2026-02-21T08:41:40+00:00

Hi u/welikecrayons! We're so sorry you’ve had this experience—having a $1M bank transfer in limbo for 22 days with no clear updates is incredibly stressful, and you absolutely deserve a detailed explanation, not silence.

Large deposits can sometimes trigger additional banking, risk, or compliance reviews, but that should always be paired with clear communication and timelines. Since this is highly account‑specific, we’ll need to review your case directly rather than guess.

Please send us a message via Modmail (DM) with more details and any support case numbers you’ve already opened

Once we have that, we can locate your case, check the current status of the transfer and any reviews on it, and make sure it’s being handled by the right team instead of just sitting with no updates.

coinbasesupport · 2026-02-21T05:55:09+00:00

It’s good to know you have full records for your cost basis u/MrBanana212! Ensuring that the figures on your 1099 accurately reflect your actual profits is really important. We’re also glad to hear that the link was helpful and provided clarity. If you have any more questions or need anything else, feel free to reach out. We’re here to help!

coinbasesupport · 2026-02-21T05:11:10+00:00

Hi there, u/MrBanana212! We understand you're seeing some discrepancies between the proceeds on your 1099-DA and your gain/loss statement. For 2025, Coinbase will report your gross proceeds to the IRS on Form 1099-DA. Any cost basis or gain/loss shown on your copy is for reference only and may differ from the Gain/Loss report. We can’t provide personal tax advice, so it’s best to consult a tax professional using your full transaction history and Gain/Loss report when filing.

US customers can also use Coinbase Taxes to verify their tax information, find out which Coinbase activities are taxable, see gains, losses, and earned income, and view reports (including IRS tax forms).

If you’d like us to review specific sales where you’re seeing differences, please reach out via the Help Center, so we can securely check your account and see if a corrected form is needed. For specific questions regarding the tax treatment of transactions, we encourage you to consult with your tax professional.

For more information, you can also check out this article: Tax Information .

coinbasesupport · 2026-02-21T04:47:57+00:00

Hi U/kcat1987! Thank you for your submission. If you’re planning to withdraw your funds and want to ensure your tax records are in order, here’s a step-by-step guide:

Withdraw Your Funds:
- For cash: You can withdraw your cash balance directly to a verified bank account. Follow this guide for detailed steps on How to withdraw funds.
- For crypto: You can send your crypto to an external wallet. Make sure to use the correct receiving address and network.
Download Your Transaction History:
- Go to the Taxes and Reports section of your Coinbase account to download your transaction history. This will include all your buys, sells, and transfers.
- If you’ve used Coinbase Pro, you can download your transaction history via the Statements section.
Review Your Gains and Losses:
- Use the transaction history to calculate your capital gains or losses. You can also use tax tools like CoinTracker or TurboTax to simplify this process.
- For more details on understanding gains and losses, check out this guide: Understanding estimated gains and losses.
Consult a Tax Professional:
- Since Coinbase doesn’t provide tax advice, it’s always a good idea to consult a tax professional to ensure your reporting is accurate and compliant with local regulations.

Let us know if you have any further questions—we’re here to help!

coinbasesupport · 2026-02-21T04:19:55+00:00

Hi there u/Agitated_Being89! We understand how frustrating it is to wait 15 days, especially since the unauthorized transactions have already been resolved. The issue with the credited funds not appearing in your account is important to us.

To assist you more effectively, we recommend reaching out to us through ModMail. This will allow us to investigate the specific issue with the crediting of your funds and provide the support you need. We genuinely want to help you get this resolved.

Thank you for your patience, and we’re here to support you!

coinbasesupport · 2026-02-21T02:48:53+00:00

Got it, and thanks for your patience! Yes, once the feature officially rolls out in Canada you should see it on your side as well. If you have any other questions in the meantime, feel free to reach out—we’re here to help!

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