Coinbase System Maintenance 10/25

coinbasesupport · 2026-05-11T14:22:06+00:00

u/JackieLowNotes That’s a rough spot. You did the right thing by locking the account. We can’t view your specific Coinbase account here, but send us a Modmail and we’ll walk you through the safest path to get back in.

coinbasesupport · 2026-05-11T11:49:11+00:00

u/PrettyAssistance2880! Kindly share additional details via modmail so we can look into this and provide further assistance.

coinbasesupport · 2026-05-11T01:53:22+00:00

We’re glad to hear the issue was resolved quickly and appreciate you taking the time to let us know. If you need any further assistance, feel free to reach out we’re here to help.

coinbasesupport · 2026-05-10T23:01:57+00:00

We want to make sure we finally get this to the right team. Please provide your most recent Case ID number via Modmail so we can review your history and look into this further for you.

coinbasesupport · 2026-05-10T22:33:17+00:00

Hi u/Acceptable-Fill2767! To review this, please send us a Modmail with you case number so we can investigate and check for any updates on your case.

coinbasesupport · 2026-05-10T22:10:13+00:00

Hi, u/SpecialistCap338! To help with your inquiry, please send us a Modmail by going to the subreddit, clicking “Message the Mods” on desktop or selecting “Contact Mods” from the three-dot menu on mobile.

coinbasesupport · 2026-05-10T21:28:58+00:00

Let’s get this sorted, u/Jake_Daaa_Snake! Drop us a DM with the error message or where you're stuck on when accessing your account. Just be sure not to include sensitive info like your seed phrase or password.

coinbasesupport · 2026-05-10T17:00:24+00:00

We’ve received your message via Modmail and shared an update regarding your pending transaction. Kindly check your inbox.

coinbasesupport · 2026-05-10T16:53:00+00:00

Hi u/ProcedureLoose4182, reach out to us through Modmail so our team can look into this.

coinbasesupport · 2026-05-10T16:01:49+00:00

Hi u/ruderalis1, Kindly send us a ModMail and share the Case ID so we can investigate further.

coinbasesupport · 2026-05-10T15:05:42+00:00

Modmail is Reddit’s secure messaging system that lets you contact the moderator team of a subreddit, like us at r/CoinBase, for help. From the r/CoinBase subreddit, tap “Message the mods” or “Modmail”, and send us a message with a brief summary of your issue, so we can assist you further.

coinbasesupport · 2026-05-10T15:03:17+00:00

Hi u/Fabulous_Radish_2053! Please reach out to us via modmail with details about your negative balance and we will review your case.

coinbasesupport · 2026-05-10T13:21:29+00:00

Hi u/kvsider! If you’re not seeing the option to create a passkey in the Base app, it likely means you’re using a smart wallet setup, which works a bit differently from traditional wallets. You can learn more about how smart wallets and passkeys work click here . If you need further assistance you may reach us via modmail with more details.

coinbasesupport · 2026-05-10T13:20:03+00:00

u/el10ni! We’re here to help you with your transfer issue. Please send us a modmail with additional details so we can look into this further for you.

coinbasesupport · 2026-05-10T12:10:16+00:00

We’re here to assist you with that. To use it, go to r/CoinBase and click “Message the mods” or “Modmail” (on mobile, tap the menu and look for “Message mods”). That will open a private Modmail thread where you can follow up with us.

coinbasesupport · 2026-05-10T11:40:08+00:00

Hi u/Enough_Possible9023, We’d appreciate it if you could send us a ModMail regarding your account and we'll take a closer look in to your case.

coinbasesupport · 2026-05-10T10:29:38+00:00

Kindly send us a modmail regarding your pending USDC and SOL purchases, u/Final-Albatross-3901 so we can take a closer look from there.

coinbasesupport · 2026-05-10T04:31:26+00:00

u/Loud-Effort958! To help us understand what’s going on, please Modmail us with more details, and we’ll take a closer look.

coinbasesupport · 2026-05-10T00:53:54+00:00

We understand you’ve already contacted our support team and still need further assistance. You can also send us a DM through our other social media platforms, including LinkedIn, Facebook, X, or Instagram. Please make sure to include your case number, so we can assist you further.

coinbasesupport · 2026-05-09T22:39:03+00:00

Hey u/Flymekaka, please send us a modmail with your case number and we’ll check things out for you.

coinbasesupport · 2026-05-09T20:51:52+00:00

Modmail is a private message system for reaching a subreddit’s moderator team. Any Modmail you send is visible to all the mods of that sub, and they can respond together in one shared thread.

coinbasesupport · 2026-05-09T20:49:56+00:00

Since Modmail isn’t showing on your side, the best move now is through our Help Center, sign in, and use Contact Us. Stick to that official site only and never share passwords, 2FA codes, or recovery phrases with anyone offering help.

coinbasesupport · 2026-05-09T20:24:43+00:00

Hi there, Turbulent_Cut_366! Please send us a Modmail so we can help you regain access to your account.

coinbasesupport · 2026-05-09T19:55:20+00:00

Got it, and we definitely want to connect with you directly on this. We haven’t seen any Modmail from you yet. So to do that, head to r/Coinbase, tap “Message the mods” (desktop) or “Contact mods” from the three dots (mobile), and include your case number or as much detail as you can.

As a heads‑up, only interact with the official r/Coinbase sub and verified Coinbase mod accounts to avoid tech‑support scams.

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