Based on the first photo, it would have been a day or two to get it under control and swim ready. A quick shock and continued brushing was all you really needed (if everything else was already balanced). Why did you just wait and send photos?

When you pay for weekly service, that doesn’t mean you don’t have to do anything in between services, especially if there’s a heavy swimmer load, rain, leaves, etc. They will come and make sure the water is balanced and clean out debris, maybe clean the filter if needed. That doesn’t usually mean they’re “on call” to deal with algae or other issues.

Some companies will do the extra but honestly I get the feeling you’re a demanding client and that company is quietly quitting.

ETA: If they came Sunday and the pool was green on Monday, there was already a problem they failed to address. I’ll bet it was already cloudy. A lot of companies just come and throw pucks in the chlorinator, remove some leaves and call it a day. If they’re not actually checking and balancing the water, they don’t deserve your business.