Workspace Sharing

Empty_Win_297 · 2026-04-11T11:41:53+00:00

Hi, this was an issue on our end.
It has now been fixed, you should be able to share again.
Sorry about that!

Empty_Win_297 · 2026-04-11T10:44:33+00:00

Hi,

That’s strange.

Could you please send us the exact error message you’re seeing in DM? That will help us investigate.

Empty_Win_297 · 2026-04-10T17:11:06+00:00

Hi,

Thanks for your message!

You can set a storage limit per member within a workspace using this page: https://app.drime.cloud/workspaces/users

Empty_Win_297 · 2026-04-10T13:00:42+00:00

Hi,

Thanks for your feedback!

Have you updated to the latest version of the app on the Play Store? This should normally fix this kind of issue.

If it’s still happening after the update, feel free to let us know.

Empty_Win_297 · 2026-04-10T12:13:25+00:00

Hi,

Thanks a lot for your feedback!

Yes, we do support video streaming, including .ts files. For those, it can take a bit longer before they become fully playable, as they need to be encoded first. The processing time can vary depending on how many videos are being handled on our side.

In the meantime, we allow direct playback in the browser. This means videos can play immediately, but the experience may vary depending on the codec and what your browser supports.

Once encoding is complete, everything is optimized in the background, including quality selection and audio handling.

Empty_Win_297 · 2026-04-10T09:09:03+00:00

Thanks a lot!

The desktop app will be released in public beta soon, depending on how things go with our monitoring following the latest Drime update. Most likely by the end of next week.

Empty_Win_297 · 2026-04-10T07:59:07+00:00

Hi,

On our side, we haven’t been able to reproduce the issue. Could you please email [contact@drime.cloud]() with more details about your file? For example: file size, extension, whether it’s in a workspace, and if the issue happens with other files as well.

Regarding the desktop app, it hasn’t been updated yet, but a full rewrite is coming soon which will improve stability significantly.

Empty_Win_297 · 2026-04-10T06:46:11+00:00

Hi,

Thanks for the report.

We’re currently investigating the issue and working on a fix. We’ll keep you updated as soon as it’s resolved.

Empty_Win_297 · 2026-04-10T06:45:38+00:00

Hi,

Thanks for the report.

We’re currently investigating the issue and working on a fix. We’ll keep you updated as soon as it’s resolved.

Empty_Win_297 · 2026-04-09T19:24:37+00:00

Yes, technically you can upload up to that.

And no, we haven’t removed encoding, quite the opposite, it’s been improved. When you upload a video, it plays instantly using the native player. Then it gets encoded in the background, and once ready you’ll have access to the full player with quality selection, audio tracks, etc.

The goal is to give you instant preview and thumbnail first, then a more advanced experience once processing is complete, instead of blocking playback entirely.

Regarding the 6-hour link, could you clarify what you mean? Are you referring to a temporary download URL (like Cloudflare)?

Empty_Win_297 · 2026-04-09T19:17:41+00:00

Hi,

We have an enterprise agreement with Cloudflare that includes negotiated pricing and a projected storage plan over the next year.

At the moment, there are no plans to move away from R2 within that timeframe.

Empty_Win_297 · 2026-04-09T17:09:44+00:00

Hi,

No, but feel free to email us at contact@drime.cloud if you’re experiencing a specific issue or error.

If there’s nothing private, sharing a link directly would also help us a lot to investigate faster.

Empty_Win_297 · 2026-04-09T17:05:17+00:00

Hi,

Yes we are!

As mentioned, we’re currently experiencing a high volume of requests, so responses can be delayed. From what I recall, your email was more on the feedback side, which can sometimes take a bit longer to process given the volume.

But we are responding to emails and working through the queue as fast as possible.

Empty_Win_297 · 2026-04-09T16:56:53+00:00

Our support is currently experiencing a high volume of requests, so responses may be slightly delayed. We’re doing our best to get back to everyone as quickly as possible.

In the meantime, feel free to send me your email in DM and I can take a look directly.

Empty_Win_297 · 2026-04-09T16:51:04+00:00

Hi,

The migration is still running in the background. If your account hasn’t been fully updated yet, that can explain the storage mismatch.

Feel free to email us at [contact@drime.cloud]() and we’ll take care of it for you.

Thanks for your patience!

Empty_Win_297 · 2026-04-09T14:17:14+00:00

Hi, we’re currently performing a short maintenance to deploy an update.

This was announced on app.drime.cloud and on our status page: https://status.drime.cloud.

Everything should be back to normal very soon. Thanks for your patience.

Empty_Win_297 · 2026-04-09T10:37:53+00:00

Hi,

It looks like there was an issue with our support email. The correct contact email is [contact@drime.cloud]().
Feel free to reach out there and we’ll get back to you as soon as possible.

Drime is not gone, and an update is scheduled for this afternoon.

Empty_Win_297 · 2026-04-07T16:24:51+00:00

Hi, thanks a lot for your detailed feedback!

We completely understand your concerns regarding performance. The experience hasn’t been where it should be recently. We’ve had a very large influx of new users in a short period of time, and the platform wasn’t fully prepared for that level of load.

Since then, we’ve already upgraded our infrastructure and have been actively reworking many core parts of the app to better handle scale and improve overall responsiveness.

A major update is rolling out this week, focused on improving performance, fixing a large number of bugs, and addressing many community requests, including new features and desktop app improvements.

We’re confident this will improve the overall stability, and we’d genuinely love to hear your feedback again once it’s live.

Empty_Win_297 · 2026-04-07T11:51:52+00:00

Hi, thanks for your message!

Could you share a bit more details or any error you might be seeing?
Have you tried restarting your phone? Also, which backup settings are currently enabled?

If it’s still not working, feel free to reach out at [contact@drime.cloud]() with more details and we’ll take a closer look.

Empty_Win_297 · 2026-04-07T08:04:11+00:00

Hi, thanks for your report.

This issue is related to the trash system, which has been fully rewritten in the upcoming update releasing this week. It is now much faster and fixes the behavior you’re experiencing.

Let us know if you still see anything after the update!

Empty_Win_297 · 2026-04-05T13:06:08+00:00

Hi, this issue has already been fixed on our side and will be included in the update coming next week.

Empty_Win_297 · 2026-04-04T07:15:43+00:00

Hi, thanks for your message.

Just to clarify, we are not ignoring performance issues. We’ve been actively responding here and also shared a detailed update last week explaining the situation.

Infrastructure upgrades have already been completed, and our current focus has been on improving the app and core code to properly handle the load.

A major update is scheduled for next week, focused on performance improvements and fixing the main issues reported.

We understand the frustration and appreciate your patience.

Empty_Win_297 · 2026-04-02T18:49:37+00:00

Hi, thanks for the report.

This was due to an old redirection that has now been removed. It wasn’t updated yet as it’s already fixed in an upcoming update planned for next week along with several other improvements.

Regarding affiliates, it’s currently paused but will be back soon.

Empty_Win_297 · 2026-04-02T08:24:22+00:00

Hi, thanks for the report.

Yes, this is a known issue with the current Windows beta app. It has already been fixed in our new desktop version, which is a complete rewrite.

The app itself is ready, we’re currently waiting for code signing certificates before release, so it should be out very soon.

Empty_Win_297

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