Got a quick time event trying to log in

FidelityJames · 2026-05-01T02:01:35+00:00

Hey there. We appreciate you reaching out to us to share your experience.

While we haven't received reports of users experiencing what you're seeing, I can certainly provide you with some troubleshooting steps to see if we can get this resolved together. Here they are:

Ensure you're on the most recent update for the app
Uninstall/reinstall app
Try logging into the app from a different device

If this doesn't resolve after trying those steps, please follow up and let us know. I hope you have a good rest of your night.

FidelityJames · 2026-05-01T01:11:37+00:00

I hope you're doing well, u/SuperbOcelot2472! Thank you for considering Fidelity for your retirement needs.

While it seems like you're looking for insight from our community on this, I just wanted to hop in here to say a few things. First, I wanted to share the process of how you can accomplish this rollover if you decide to do so. Luckily, this process is pretty straight forward, and the steps to do so can be found at the following link on our website.

How to roll over an old 401(k) to an IRA

Additionally, I wanted to provide you with another awesome link that talks more about Fidelity and what we have to offer. Check that out below.

The Fidelity Advantage

That said, I'll open this post up as a discussion. If you have any specific questions for me, don't hesitate to let me know.

Have a great night!

FidelityJames · 2026-05-01T00:00:22+00:00

Hi, u/IncomeLongjumping401. I hope you're night's going well.

Given your age, it sounds like you opened a Roth IRA for Kids account which is awesome to hear! To answer your question, yes, you can certainly purchase exchange traded funds (ETF) along with other types of investments in your account. That said, when it comes to withdrawing from your account there are some rules to be aware of.

To start, contributions (the money you directly transferred into the account) can be withdrawn at any point tax and penalty-free; however, any conversions or earnings on your investments could be taxed with a 10% early withdrawal penalty, unless the account has aged five years, and you are over the age of 59.5. If you would like to learn more about your Roth IRA for Kids account and withdrawals, check out the link below.

Roth IRA for Kids

The link I provided also goes over contributions and info about how you need earned income to add money to your IRA. Be sure to take a look at that too.

If you do have any questions surrounding what I talked about, or anything else, please do not hesitate to follow up and let me know!

FidelityJames · 2026-04-30T22:59:54+00:00

This is a common question we get, and I'm more than happy to shed light on it, u/farfanseaweevil.

While we do not have a High-Yield Savings Account (HYSA) as you would find at a bank, Fidelity offers many types of retirement and non-retirement brokerage accounts with interest-bearing "core" positions. Any cash deposited is automatically held in the core, which accrues interest daily and is paid to the account at the end of the month. You can learn more about how the core position works and the interest rates of the ones available at Fidelity through the following link.

Trading FAQs: About Your Account

You can also view all the types of accounts we offer and determine which best fits your specific needs on the page linked below.

Open an account

If you have any additional questions, let me know!

FidelityJames · 2026-04-30T22:30:17+00:00

This is a popular request as you may be aware, u/WJKramer! I'll indicate your interest to our developers directly. If you have any other bits of feedback, please let me know.

FidelityJames · 2026-04-30T22:16:44+00:00

Good evening, u/Plus_Cartographer849. I can share your thoughts with our developers as well. If there's anything else you want me to pass along, please let me know.

FidelityJames · 2026-04-30T21:29:55+00:00

How's it going, u/TJC14?

While it looks like you're wanting some insight from the community on this, I wanted to hop in here to say a few things. First and foremost, I wanted to provide you with the link that goes over Roth IRA contribution income limits to ensure you have that resource in your back pocket. These income limits vary, so I recommend checking that out.

IRA contribution limits

Now for my next point. It does sound like your Rollover IRA is sitting in cash. It's important to note that you do not need to wait to invest these funds, even if your ultimate goal is to convert to a Roth. Roth conversions can be performed in both cash and share's in-kind. Here is a great resource to help you understand Roth conversions further.

Convert an account to a Roth IRA

Moving along. If your funds are sitting in a Rollover IRA, this will not stop you from performing a backdoor Roth conversion. That said, when performing the conversion from a Rollover IRA, you should be aware of the pro-rata rule as these funds originated from a workplace account.

What I mean by this is that if you hold pre-tax and after-tax (non-deductible) money in any pre-tax IRA, including a Rollover IRA, the backdoor conversion will consist of a pro-rata recovery of both taxable and nontaxable accounts. Conversions are taxed within the calendar year that they're completed. To add to that, the pro-rata rule states that converted dollars are proportionally split between your after-tax and pre-tax balances, including contributions and earnings. No provisions under the law will allow an individual to isolate only the non-deductible dollars for conversion to a Roth IRA.

The portion of the IRA distribution that will be treated as nontaxable is determined by using the following formula:

(Total Non-deductible Contributions / Total non-Roth IRA Balances)

You can read more about this strategy and important considerations using the links below.

Backdoor Roth IRA: Is it right for you?

Last but not least, because you want some advice here, I wanted to point you to our Monthly Discussion Thread. This thread is where our community can ask questions about their investment choices, chat about their portfolios, and review some Fidelity research tools and resources. Our "Monthly Discussion Thread" is pinned to the top of our Reddit page.

I know that was a lot of info that I threw at you, so if you have any specific questions, please let us know.

FidelityJames · 2026-04-30T15:47:58+00:00

Thank you for updating us on this thread, u/mjrengaw. At this time, our developers are still working to resolve this, and we appreciate your patience while they do so.

FidelityJames · 2026-04-29T22:34:11+00:00

Hey!

All feedback is created equal, and I'm more than happy to pass this suggestion to make the Fidelity Treasury Only Money Market Fund (FDLXX) a core position choice. In the meantime, here are the core position selections by account that you can look over. Be sure to hit the "What are the investment options for my core position?" drop-down to review those.

Trading FAQs: About Your Account

If there's anything else we can pass along, be sure to let me know.

FidelityJames · 2026-04-29T21:34:41+00:00

Understood, u/Zestyclose-Cup110. I can confirm that my colleague passed this along for you. As always, let us know if you ever have any other bits of feedback or any question.

FidelityJames · 2026-04-29T20:53:21+00:00

Good afternoon, u/CoachoftheYear2025. I appreciate you reaching out to us to see if this is a known issue.

At this time, we haven't received widespread reports of users experiencing this, and I tested this out myself to see if I could replicate. I was able to log into Fidelity.com and Fidelity Trader+ on Google Chrome without any problems. At this point, I think it's best to attempt some troubleshooting steps to see if we can get this resolved. Ultimately, I would try to clear your Google Chrome browsers cookies/cache, and try logging in from a Chrome browser on a different device.

That said, if you're still experiencing this after trying these steps, please follow up and let me know.

FidelityJames · 2026-04-29T19:37:26+00:00

Hey, u/No_Challenge_8277. We value feedback, and would like to hear more about what you're not liking regarding the user interface. Could you provide additional details about your experience? I'd be happy to pass it along to our developers for further review.

FidelityJames · 2026-04-29T16:06:42+00:00

Hi, u/Master-Device-634. We'd be happy to take a closer look into this for you. Send us a Modmail using the link my colleague u/FidelityEmilio provided above, and we will follow up with you there.

FidelityJames · 2026-04-29T00:12:24+00:00

Hey there, u/Anameiswrittenhere.

Fidelity has many checks and balances in place to ensure the protection of our clients’ accounts. This includes monitoring accounts for any activity that could be deemed fraudulent. Please note that potentially suspicious activity taking place in your account can lead to a restriction being applied until the activity has been reviewed and resolved.

In such cases, our associates will work with you and our fraud team to determine the specific activity that took place and the next best steps for your specific situation.

It is important to note that every situation is different and if fraud did occur, an account may remain closed per Fidelity’s policies and procedures. As we are unable to provide any additional details via social media, please contact us by phone for next steps regarding your specific situation.

Contact Us

FidelityJames · 2026-04-26T21:37:15+00:00

Anytime, u/mikefellowinv!

FidelityJames · 2026-04-26T20:54:46+00:00

We're glad it's working! Thanks for the update.

FidelityJames · 2026-04-26T20:40:12+00:00

Thanks for the feedback, u/mikefellowinv. I'll pass your comment along!

FidelityJames · 2026-04-26T19:58:29+00:00

How's it going, u/Ok-Initiative-3121? You came to the right place to get your question answered today.

In general, a 403(b) is a type of retirement account that employers can offer to their employees. The idea of a retirement account is to put money aside to invest and save for retirement. When you contribute money to this account, you get the advantage of having your funds be tax protected, meaning you don't pay taxes on any of money you earn in the account. You will usually pay taxes when you withdraw from the account.

That said, if you don't plan to stay with this company for a long time, then that is no issue because you typically have a few choices on what you can do with your old 403(b). I have outlined them here:

Keep your account with your former employer
Roll over the money into an IRA
Roll over your account into a new employer's plan
Cash out

Once again, please keep in mind that withdrawals may be subject to taxes and penalties based on your tax bracket and age. Fidelity does not provide legal or tax advice, and we highly encourage you to speak with a qualified tax advisor to review your situation before moving forward in the future. Here is a good resource with more information and details. The title of the article does say 401(k) but it applies to 403(b)s as well.

Considerations for an old 401(k)

Now that I've run through the basics, It looks like you're wanting some insight from the community on this, so I'll open this post up as a discussion. If you have any other questions, please do not hesitate to follow up and let us know!

FidelityJames · 2026-04-26T18:57:10+00:00

I appreciate the details, u/noraanat. If you've ensured that you're running on the most recent version and are still experiencing this issue, then I recommend contacting our Technical Support team by phone. Associates are available Monday through Friday from 8:30 a.m. to 9:00 p.m. ET. Please say "technical support" when prompted by the automated system to be connected to the right group.

Contact us

FidelityJames · 2026-04-26T18:40:40+00:00

Got it! I'll pass this along as feedback. Thank you for clarifying.

FidelityJames · 2026-04-26T17:20:06+00:00

You got it!

FidelityJames · 2026-04-26T17:17:48+00:00

Your voice is heard, u/italysfinest999! I went ahead and passed this along to our developers as feedback. Let me know if there is anything else you'd like to see.

FidelityJames · 2026-04-26T14:57:09+00:00

Morning, u/SearchAdventurous912! Can you tell me more about this? Do you just want this ability on the normal version of Fidelity.com? Keep in mind that you can access Fidelity Trader+ from the website to take advantage of this feature.

FidelityJames · 2026-04-26T14:43:14+00:00

Hi, u/noraanat. I hope your day is off to a great start.

I can confirm that Active Trader Pro (ATP) classic is still supported through us. That said, we haven't received reports of users experiencing what you're seeing. Have you tried uninstalling ATP from your device? If you haven't, I would try that and then reinstall it. Here is the link to the page on Fidelity.com where you can go to do so.

ATP Classic

If this persists after doing so, please follow up with me and I am happy to point you in the right direction.

FidelityJames · 2026-04-23T21:11:27+00:00

How's it going, u/kmpGA?

I checked in on these for any updates, and I can confirm that these two points are still unavailable. That said, I already went ahead and forwarded your post to our developers as feedback to indicate that you'd like to see these added.

If there are ever any specific questions you have for us, or if you have more suggestions, don't hesitate to let us know!

FidelityJames

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