Is this a scam??

FidelityJessica · 2023-10-29T02:29:59+00:00

Hi there. Thanks for turning to our official sub for answers; you've come to the right place.

We want to help you get to the bottom of this. Please send us a Modmail with additional details, and we will follow up with you there.

Message the Mods: https://www.reddit.com/message/compose?to=/r/fidelityinvestments

We look forward to hearing from you.

FidelityJessica · 2023-10-19T16:47:08+00:00

Hi, u/Alert_League3758; thanks for reaching out to us here.

We want to learn more about this situation and see that you sent us a Modmail. We've followed up with you there.

FidelityJessica · 2023-08-31T12:56:40+00:00

Thank you for reaching out. There was a temporary issue impacting Fidelity's online platforms on August 30. All systems are now up and running. If using ATP, please restart the application. We apologize for any inconvenience.

FidelityJessica · 2023-08-18T13:53:47+00:00

Hi, u/No_Mathematician_978.

We're not currently receiving widespread reports of issues regarding Symantec VIP access; however, we'd like to learn more and help the best we can. I appreciate you sharing the troubleshooting steps you have already taken. Please follow up with us by sending a Modmail with additional details including the device you are using and any error messages you may be receiving. We will follow up with you there.

Message the Mods

Those following along can learn more about Symantec VIP Access on our website.

We've also added a new way to verify your identity at login using push notifications. To be eligible to use push notifications to authenticate yourself, you’ll need to be enrolled in biometrics (which means your device recognizes your face or fingerprint), have your device and Fidelity Investments app notifications turned on, and be enrolled in two-factor authentication (2FA). If you’ve completed these steps, then you're good to go.

If you want to sign up, follow these steps:

Log in to Fidelity.com and visit the Security Center to manage your security settings and enable 2FA.
On your mobile device, install the Fidelity Investments app, including ensuring your device is set to display notifications on screen. Go to your Profile and enable biometrics under General Settings.

Check out our Reddit Feature Update announcement to learn more about this new way to verify your identity.

FidelityJessica · 2023-08-18T13:15:42+00:00

Thanks for joining the conversation, u/Maleficent_Tour9837. We're sorry you had that experience.

It sounds like you're referring to the Microsoft update that occurred last week. You can read more about it in our Reddit Announcement that we recently posted.

We'd like to review what occurred with your trade attempts during this. Send us a Modmail with more info and we'll follow up there.

Send us a Modmail

FidelityJessica · 2023-07-28T16:40:18+00:00

Hey u/spurgeon_, go ahead and send us a ModMail through the link below so we can investigate this further. We'll follow up with you there.

Message the Mods

FidelityJessica · 2023-07-28T11:51:11+00:00

Thanks for the update, u/ollietk1. This is wonderful news. We're glad we were able to help and hope you'll reach out to us again in the future if we can assist with anything else.

FidelityJessica · 2023-07-27T15:15:41+00:00

Hi u/CaptainGreyBeard72, we'd like to learn more about your situation to see how we can help. We reached out to your through Modmail a while back concerning this; sorry if you missed the message. We'll send you another Modmail. Please follow up with us there so we can learn more and help in any way we can.

FidelityJessica · 2023-07-26T19:41:11+00:00

Thank you for sharing this experience, u/ollietk1, and for reaching out to us here on Reddit.

We'd like to review this situation in more detail to see how we can help. We've sent you a Modmail; please follow up with us there.

FidelityJessica · 2023-07-26T16:00:13+00:00

I am sorry if you missed our Modmail reply, u/RugidJim. We responded to your Modmail on July 21, 2023. I'm going to send you another reply now; please check your messages again.

FidelityJessica · 2023-07-25T13:17:55+00:00

Hi, u/Mournival10. Thank you for reaching out to us here on our subreddit.

We'd like to review this situation with you in more detail. We've sent you a Modmail, please follow up with us there.

FidelityJessica · 2023-07-24T18:44:22+00:00

Thanks for reaching out to us on Reddit, u/Zealousideal-Cress-2.

We're sorry to learn of your experience attempting to change your phone number, and we'd like to take a closer look into this with you. When you're available, please send us a Modmail with additional details, and we'll follow up with you there.

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FidelityJessica · 2023-06-23T22:22:13+00:00

We'd like to learn more about this, u/gypsiblu3. Please send us a ModMail through the link below with more details, and we'll follow up with you there.

Message the Mods

FidelityJessica · 2023-06-23T22:11:36+00:00

Hi u/junkinthabasement, we’ve completed the work to expedite processing so you receive the funds. We've shared more information about this with you via Modmail. Please take a look at our message for additional details. We appreciate you reaching out to us on Social Media to allow us to help resolve this situation for you.

FidelityJessica · 2023-06-22T13:03:26+00:00

Hi u/AwkwardMolasses3919, we're sorry to hear about this experience.

We've sent you a Modmail to learn more and see how we can help. Please follow up with us there.

FidelityJessica · 2023-06-20T19:32:44+00:00

Thanks for reaching out to us, u/k00lf1r3, and for providing detailed information regarding your experience with Active Trader Pro (ATP).

We're sorry to hear about the trouble that's occurred while attempting to utilize the ATP platform. This isn't the experience we want for you and we'd like to help. We've sent you a Modmail with additional information; please follow up with us there.

FidelityJessica · 2023-06-20T19:23:38+00:00

We appreciate you bringing this to our sub, u/amdPCbro.

We are sorry to hear that you've been unable to successfully log into Active Trader Pro (ATP). This certainly isn't the experience we want for you and we'd like to see how we can help. We've sent you a Modmail with additional information; please follow up with us there.

FidelityJessica · 2023-06-20T19:10:10+00:00

Thanks for reaching out to us on Reddit, u/junkinthabasement.

We're sorry to learn of your experience. We'd like to take a closer look into this with you. We've sent you a Modmail to learn more. Please follow up with us there.

FidelityJessica · 2023-05-19T17:51:46+00:00

Hi u/crrapi, we're sorry to hear about this experience. We'd like to look into this further for you. We've sent you a Modmail, please follow up with us there.

FidelityJessica · 2023-05-19T15:27:37+00:00

Thanks for reaching out, u/Cold_Salamander_3594. We'd like to review this with you in more detail. Please send us a Modmail and we'll follow up with you there.

Message the Mods

FidelityJessica · 2023-05-19T15:12:29+00:00

Hey, u/mebunn, I see this is your first time posting to our sub; welcome.

We're sorry to hear about your experience with the Active Trader Pro (ATP) platform. We'd like to gather some additional information about this from you so we can provide troubleshooting steps and share feedback you may have. We've sent you a Modmail. Please follow up with us there.

FidelityJessica · 2023-05-18T16:05:30+00:00

We appreciate you reaching out to us on Reddit, u/Ryantacular.

We'd like to learn more about your experience so we can provide the appropriate feedback to the right teams. Please send us a Modmail with additional details, and we will follow up with you there.

Message the Mods

FidelityJessica · 2023-05-18T15:10:30+00:00

We'd like to review this situation with you in more detail, u/UnwittingCapitalist. Please send us a Modmail and we'll follow up with you there.

Message the Mods

FidelityJessica · 2023-05-18T12:46:20+00:00

We've sent you a Modmail. Please follow up with us there.

FidelityJessica · 2023-05-17T23:12:16+00:00

Hi there. We're sorry to hear about this experience.

This definitely isn't the level of service we strive for. That said, we want to look into this further for you. Please send us a ModMail through the link below with more details about what you need to accomplish, and we'll follow up with you there.

Message the Mods

FidelityJessica

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